Lots going on - for good or bad
October 12, 2019

Lots going on - for good or bad

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cision Communications Cloud

We use Cision Communications Cloud (TrendKite)* across all PR departments at our company. We use it to track coverage of our clients and news to share PR results with teams.

*This review was written near the time Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.
  • Cision Communications Cloud has print, broadcast, online and radio all in one place, rather than using different monitoring services for broadcast versus online.
  • Cision Communications Cloud has a ton of data on viewership and the impact of each story.
  • Cision Communications Cloud saves reports and coverage all in one place making it easy to return to coverage that was pulled.
  • There is room for improvement with advanced searches. Rather than having to code out if you want just U.S. coverage or any other specific filters, there should be dropdowns allowing you to fully customize your search.
  • I always receive errors when trying to search just one type of media i.e. just selecting broadcast, or just selecting online, rather than all. The page will continue to refresh and never pull just one type of media which is what we need sometimes.
  • I will still notice coverage results missing and find stories on Google that Cision did not pick up.
Cision Communications Cloud combines all three of these but it is hard to just search broadcast or just search online, or just print. I always receive errors and it just constantly tries to refresh itself. Think the platform has a lot of data and a lot going on but it should be easier to customize if we don't need all of those details or things pulled. We should be able to customize our own dashboard based on what we need.
Cision Communications Cloud is great when you need mass coverage pulled with numbers. It's harder to find highlights and specific stories and still misses some things.

Transition from TrendKite to Cision Communications Cloud

Whenever I have questions I'm always quickly supported.