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HR solution for a small, growing company
Updated July 28, 2016

HR solution for a small, growing company

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Hire

Overall Satisfaction with TriNet

We use TriNet for everything HR related in the USA from new hires to termination. We have already had the opportunity to use TriNet services for both. Their service allows me to concentrate on my responsibilities to grow the business and not be so involved in the daily HR tasks.
  • We are assigned specific people who specialize in certain areas that we can reach out to directly. For example, when we went through a termination, our human capital consultant assisted us in the process.
  • Issues are tracked with case numbers and followed through until resolution.
  • Passport platform is relatively easy to navigate and choosing benefits or changing information is painless.
  • Issues sometimes takes a long time to resolve for what appear to be simple answers.
  • Although we would have liked to implement TriNet Expense, all the functionalities we were looking for were not available and had to go to another company for this feature.
  • It's a little too early to say at this point but in terms of hiring new staff, TriNet's robust benefits allows us to be competitive.
TriNet is well suited for us as a start up company in the US. We don't have the expertise or staff to handle all the requirements for HR or payroll so it is quite appropriate for us in this stage.

TriNet Feature Ratings

Not Rated
Employee demographic data
Not Rated
Employment history
Not Rated
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
9.3
Pay calculation
7
Support for external payroll vendors
Not Rated
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
Not Rated
10.0
Approval workflow
Not Rated
Balance details
10
Annual carry-forward and encashment
Not Rated
9.7
View and generate pay and benefit information
10
Update personal information
10
View job history
Not Rated
View company policy documentation
9
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
9.0
New hire portal
9
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

TriNet Support

Overall, support has been efficient. When the matter is urgent, support is there to ensure the problem is resolved as quickly as possible.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No - As far as I'm aware, we don't. I don't know what premium support entails.
I had an employee quit unexpectedly with no notice. Not having gone through a termination process with TriNet, I reached out to my human capital consultant who helped me with next steps and when I couldn't figure out what to input during the termination process within the system, my client services specialist helped me complete the necessary fields page by page. We were able to do this together quickly and the process ended up being quite painless.