Room for improvement
May 17, 2017

Room for improvement

Kari Ricigliano | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Modules Used

  • Expense
  • Hire
  • Time

Overall Satisfaction with TriNet

We have a payroll contact and a Human Capital Consultant. The payroll contact is fantastic and responsive. The HCC is a disaster. I dread having to ask her a question because very rarely is she able to offer helpful advice or solve the issue in less than a week if at all.
Trinet is used as a full HR system. We use it for payroll as well as for an employee benefits/hr portal.

Pros

  • Payroll is easy to use and well automated.
  • Creating a new employee in the system is easy.

Cons

  • Customer support is awful. It is nearly impossible to get questions answered or problems solved if they are HR related.
  • It is very expensive.
  • Trinet has kept us compliant with tax filings, payroll, employee policies, etc.
  • Trinet has made employee termination especially difficult and problematic.
If you only need it for payroll and basic HR tasks, it's great. However, if you need a more robust system and the support that goes with it, look elsewhere.

TriNet Feature Ratings

7.2
Employee demographic data
6
Employment history
5
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Compliance data (COBRA, OSHA, etc.)
5
10.0
Pay calculation
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
3.3
Approval workflow
3
Balance details
4
Annual carry-forward and encashment
3
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Asset Management ()
Not Rated
4.0
Report builder
2
Pre-built reports
6
Ability to combine HR data with external data
4
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

Comments

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