TriNet is a True Partner
July 26, 2018

TriNet is a True Partner

Diane Gamez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

Our organization utilizes TriNet across the whole company. TriNet provides us with everything we need: an on-line HRIS system that is user-friendly for both HR and the employees, a cost effective benefit program, payroll administration and even a time and attendance solution. I work with the best customer support team I have ever experienced and can rely on them for great advice and guidance on issues that come up in a timely manner.

Pros

  • Customer Support is my number one priority. When I need answers, I need answers. TriNet provides me with a support team that are not only knowledgeable and respond in a timely manner, but are fun to work with and are dedicated to making my life easier.
  • TriNet offers support with compliance to make sure that I am up to date with all the laws and regulations. Since we have employees located all over the country, they make it easy for me to review the information I need to make sure I am in compliance with all of the state laws.
  • Onboarding and payroll administration are a snap to complete. TriNet's on-line system is easy to use and offers a full array of resources for employees, managers and HR. Their online benefits enrollment process, whether it be new hire or open enrollment, is streamlined and easy for employees to change benefit information without having to go through HR. All of this frees up my time to spend on other responsibilities.
  • TriNet's Reports module is extensive and hits all my needs, all our accounting departments needs and all our management teams needs. From birthday lists to 401k info to job costing to - take it from me its comprehensive. And if I can't find exactly what I need, I can develop my own report.

Cons

  • The only feature that I would like to see improved is a connection between their time and attendance module and their payroll module. Although both systems are easy to use and I have my process down to a science, it would be nice if I didn't have to export the data from T&A and import it into payroll.
Customer service and support is superior at TriNet. All of my support contacts work with a sense of urgency - I know that I am not their only client, but they always make me feel like I am.
TriNet's platform and dashboard make it easy to maneuver whether it is on the admin side or the employee side. Rarely do I get a question from an employee asking me where to find this or where to go to update that. And that saves me a lot of time to concentrate elsewhere.
  • TriNet's benefit solutions help us to recruit and retain our employees.
  • TriNet's compliance solutions has helped the organization stay in-line with all the different state laws and regulations since we hire employees from all over the country.
One of the main reasons we selected TriNet is because of their benefit negotiating power. Because they can negotiate on behalf of thousands of employees, their rates are the best I have ever seen...and our employees truly appreciate it.

TriNet Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Workflow for transfers, promotions, pay raises, etc.
10
Compliance data (COBRA, OSHA, etc.)
10
10.0
Pay calculation
10
Benefit plan administration
10
Direct deposit files
10
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Asset Management ()
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Not Rated
Candidate development
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

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