Mostly positive and some negative experience with TriNet
Updated March 01, 2019

Mostly positive and some negative experience with TriNet

Gary Hart | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

TriNet is being used by our small company (2 employees total) primarily for access to health insurance. It is cheaper for us to receive health insurance through TriNet than through the healthcare exchange. Also, we receive better health insurance going through TriNet than the healthcare exchange. The healthcare exchange in Arizona only gave us one insurance company to choose from.
  • Providing very good health insurance.
  • Fast response to support questions.
  • Lots of reporting options.
  • Difficult/complicated to manage payroll/W2 reporting in boxes.
  • Expensive for a very small company.
  • Did not make it clear to me that I had to change/manage payroll/W2 reporting in boxes. I sent emails but nothing was revised.
Okay customer service but not great. I think the reps mean well but there seems to be disorganization and lack of sufficient knowledge to provide really good support.
Lots of options but complicated and hard to find what I want - not intuitive (at least to me).
  • Positive is that TriNet has enabled us to have good health insurance.
  • Negative is that the costs are high.
  • Big Negative is that health insurance premiums were not placed in the correct W2 box. Since we are taxed as an S-Corp they need to be in Box 14 not Box 12a. This could have a very big financial cost to us.
I have not used or evaluated other products like TriNet.

TriNet Feature Ratings

Employee demographic data
Not Rated
Employment history
Not Rated
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
Pay calculation
10
Benefit plan administration
9
Direct deposit files
10
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
10
Update personal information
10
View job history
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated