Item: TriNet
Rating: 9
Author: Paulette Andre

Use Cases and Deployment Scope

We specifically use Trinet for payroll and benefits. The Health Benefits and the additional items such as Vision, Dental and the option to start a 401K were important factors as to why we chose Trinet. As a small company, it is hard to find Health Benefits at reasonable prices. We also like the one-stop shopping aspect.

Pros and Cons

Trinet has a great accessible online product. I like the fact that I can enter my own information to onboard employees, process payroll and be able to access all aspects of it at any time.
Trinet assigns you a representative that can answer any and all of your questions and our representative has always been accessible and if not she calls you right back. You do not get switched around to multiple people for different questions.
Trinet offers an array of products for your employees as well as workers compensation for the company. Being able to manage all of these products along with payroll is a huge plus for us.

Choosing benefits each year for our company is a bit confusing the way you have to go about it. I would like to see a more streamlined solution.
Reports for upcoming payroll cannot be accessed until after the pay date. I would like to have the invoice and the backup reports accessible once you have finalized payroll so when I receive the email on how much you will deduct from our account I can also see the backup to assure everything is correct.

Support Rating

The customer service and support from TriNet have been spot on. Whatever questions arise, our representative has been right on top of answering any issues we come across have been resolved.

Usability

I can't say I really have any issues with using Trinet. There are ways of doing things that take a bit of time to get used to, but after using the system for some time now it has become clearer.

Return on Investment

TriNet has had a positive impact on the amount of administrative time spent handling payroll, taxes, benefits and workers comp. The employees are happy with their choices in benefits and when the employees are happy, we are happy.

Alternatives Considered

Both companies are somewhat similar regarding the payroll processing aspect, as I was and am able to onboard new employees, enter payroll information online and pay employees by ACH. TriNet has the additional options for Benefits, which Wells Fargo could not provide.

Likelihood to Recommend

Just because of cost, I think Trinet is better suited to the medium to larger companies. For a small company the per person per payroll cost is quite significant. As a smaller company we do not use any of the human resource side but we obviously pay for that in the per person per payroll cost. But because as a smaller company we are able to get a decent cost on Health insurance per employee we are managing to cover the cost of the per person per payroll fee currently.

TriNet supplies a full range of products and services to accomodate all size companies.

Overall Satisfaction with TriNet