Overall great service, with room for improvement
September 30, 2020

Overall great service, with room for improvement

Bryan Lin | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

We use TriNet primarily for payroll, benefits and other related HR services.

Pros

  • Payroll service is excellent.
  • TriNet helped procure great benefits solutions.
  • TriNet website platform is really easy to use.

Cons

  • Difficult to get timely live response and call back from the assigned TriNet representative.
Very difficult to get timely call backs. I always have to wait, sometimes for multiple days and then I would be given spots that only work for the customer representative who I assume covers multiple clients.
Overall it's a great service, even for customer service - while I have to wait a long time to get call backs, when I do speak to the customer representative, she is always very friendly and knowledgeable. Maybe this is an issue of each customer rep covering too many accounts?
  • TriNet helped with payroll accuracy.
  • Helped with employee onboarding, benefits administration.
  • Reduced time spent on HR administrative tasks.
We're currently in discussion with TriNet about their Recovery Credit Program which does help small firms impacted by the pandemic.
Great for small and midsize firms that do not want to or cannot afford to have a fully built-out in-house HR department.

TriNet Feature Ratings

8.6
Employee demographic data
9
Employment history
8
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
8
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
8
9.0
Pay calculation
10
Off-cycle/On-Demand payment
9
Benefit plan administration
9
Direct deposit files
9
Salary revision and increment management
8
Reimbursement management
Not Rated
8.0
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
8
7.8
View and generate pay and benefit information
8
Update personal information
8
View job history
8
View company policy documentation
7
Employee recognition
Not Rated
Asset Management ()
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
9.0
New hire portal
9
Manager tracking tools
9
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Comments

  • Kimberly Runyen | TrustRadius Reviewer
    Kimberly Runyen
    (Vendor Representative) commented 4 years ago
    We appreciate your feedback, which we will share internally. We also wish you the best of luck during these trying times!

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