Great, Shiny, Helpful, but the shine fades.
May 29, 2021

Great, Shiny, Helpful, but the shine fades.

Jason Moore | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

TriNet is our HR Platform. We use it with all HR functions, some hiring, performance and evaluation, and of course benefits and payroll.

Pros

  • Platform accessibility.
  • Benefit selection.
  • Payroll.
  • Performance and evaluation are good.

Cons

  • Ownership of issues - things get passed around.
  • Client reps and then no client reps and then back to client reps but they just interface opposed to solve things.
  • Mistakes on TriNet's part take a long time to be fixed. Months.
Issues are sent to the unknown and you don't hear back for days on the email. Chat is good but they, often have to send it to anther team. They had client satisfaction reps and then they didn't and now they do again. But the ones now just are liaisons not actual problem solvers.
Platform is great. However, I don't have anything to compare it to. The competitors platform might be better. This summer I am going to price out PEO's because we will definitely stay with a PEO but there might be better ones out there.
  • First PEO so it was awesome at first b/c we didn't have this stuff before.
  • We are a better organization b/c of TriNet.
  • Operations workload has decreased.
  • Need more tutorials for end users (staff) FE - performance, goal setting,
The platform updated as the laws changed and we received info and support on remote work and the Cares Act tax credits and stuff like that.
I will find out.
Well suited for company with low maintenance employees. Simple payroll and benefits. Basic stuff.

If your company is going through a lot of changes TriNet might not be the right PEO for you. When things work, TN is great. When things don't work they are just okay.

TriNet Feature Ratings

8.2
Employee demographic data
9
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
7
Compliance data (COBRA, OSHA, etc.)
8
9.2
Pay calculation
10
Off-cycle/On-Demand payment
8
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
9
Reimbursement management
8
8.7
Approval workflow
8
Balance details
9
Annual carry-forward and encashment
9
8.8
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
7
Employee recognition
7
Asset Management ()
Not Rated
6.3
Report builder
8
Pre-built reports
9
Ability to combine HR data with external data
2
Integration with other HR capabilities ()
Not Rated
7.0
Performance plans
7
Performance improvement plans
7
Review status tracking
7
Review reminders
7
6.0
Candidate search
6
Candidate development
6
7.5
New hire portal
8
Manager tracking tools
7
7.0
Corporate goal setting
7
Individual goal setting
8
Line-of sight-visibility
6
Performance tracking
7
6.0
Job Requisition Management
6
Publish to Social Media
4
Job Search Site Posting
6
Applicant Tracking
7
Notifications and Alerts
7

Comments

  • Kimberly Runyen | TrustRadius Reviewer
    Kimberly Runyen
    (Vendor Representative) commented 5 years ago
    Hi Jason, thanks for your feedback and we are happy to hear we have been able to help you succeed, especially during COVID. We look forward to continuing to serve you!

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