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TriNet service is very poor
June 29, 2022

TriNet service is very poor

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

TriNet was our PEO provider for 3.5 years. We hired them to run our payroll, provide benefits, and provide an HR platform.
  • Keep us informed of HR issues.
  • Accurate payroll.
  • Customer service for HR was awful.
  • Medical insurance premiums were very expensive.
  • We felt no one really cared about us.
  • Service felt very impersonal.
  • Had to go through a whole process to get answers to questions.
Their service was often slow, but we had a Customer Account Manager that seemed to care about us. After he left we had several managers, and one or two were great. Then TriNet changed their service model, and service levels really went down. Our final manager was very unresponsive, so if I had issues, I had to follow up for months. We left in early 2022, and I am so glad we did!
Website is quite good, help ticket system is not.
  • Allowed us to better compete with large companies for talent.
They did provide helpful information.

Do you think TriNet delivers good value for the price?

No

Are you happy with TriNet's feature set?

No

Did TriNet live up to sales and marketing promises?

No

Did implementation of TriNet go as expected?

Yes

Would you buy TriNet again?

No

We have been a new PEO manager for 2 months and so far they are so much better! I get help promptly! Their insurance rates are much better, too.
Maybe they would give better service to a larger business. For our small business, they were not a good partner.

TriNet Feature Ratings

6.8
Employee demographic data
7
Employment history
7
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
5
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
8
7.6
Pay calculation
9
Off-cycle/On-Demand payment
6
Benefit plan administration
10
Direct deposit files
8
Salary revision and increment management
5
Reimbursement management
Not Rated
7.0
Approval workflow
Not Rated
Balance details
7
Annual carry-forward and encashment
Not Rated
7.3
View and generate pay and benefit information
9
Update personal information
7
View job history
5
View company policy documentation
8
Employee recognition
Not Rated
Asset Management ()
Not Rated
7.5
Report builder
7
Pre-built reports
8
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
8.0
New hire portal
8
Manager tracking tools
8
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated