Tri(Net) Before You Buy!
Updated May 18, 2022

Tri(Net) Before You Buy!

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

Currently we are using TriNet as our core HRIS and PEO - HR, Payroll, Benefits, Reporting. We also use TriNet for compliance purposes, and are soon to be rolling out TriNet Expenses. Due to the limited functionality, we do not utilize TriNet for a majority of core HR/People functions such as Org Charting, Employee Directory, Performance Management, New Hire Onboarding, Background Checks, or Headcount Planning.
  • Benefit/PEO administration.
  • Automated payroll processing.
  • State/Federal wage + employment compliance.
  • Performance management.
  • Org chart/employee directory.
  • Onboarding/headcount planning.
  • Reporting.
One of their largest struggles. TriNet does not provide dedicated account representatives or support teams, and instead they rely heavily on a support inbox queue. We've found that responses are slow to come and often contain inconclusive or insufficient detail and information, and at times require several rounds of follow-up and/or clarification to resolve. It is also true that TriNet does not empower Administrators to control a large majority of their account setup and configuration, which necessitates a higher amount of outreach to support.
The user interface is actually terrible - this system is not pretty, it's not user-friendly, and it is not intuitive. It is also true that completing tasks and building reports within the system is neither straightforward or easily navigated. There are often hidden dependencies and/or unclear field titles to content with within the datasets, and it is often a shot in the dark with how something will work. Certain fields and processes are set up in a way that is decoupled or fragmented, and it is nearly impossible to audit/QA.
  • Negative - no performance/engagement functionality.
  • Negative - no org charting/directory/onboarding/headcount planning functionality.
  • Negative - data integrity issues re: insufficient reporting + data storage tools.
  • Positive - hands free payroll + benefits administration.
They haven't - there has actually been a huge lack in compliance guidance from TriNet in the COVID-19 space. They have sent out the bare minimum employer facing compliance updates from a weekly roundup perspective, but have not provided guidance beyond the base notices or information on the actual business requirements that we as an employer must be aware of and actively implementing on a rolling basis.

Do you think TriNet delivers good value for the price?

No

Are you happy with TriNet's feature set?

No

Did TriNet live up to sales and marketing promises?

No

Did implementation of TriNet go as expected?

I wasn't involved with the implementation phase

Would you buy TriNet again?

No

Very bottom of the list - I did not select TriNet, as I joined the company after it had already been implemented and in use for some time. If I had been involved, Rippling and/or Zenefits would have been my top choices due to their wide breadth of HR/Payroll/People support products.
TriNet is useful for small businesses who only have minimal HR, Payroll + Benefit Administration at top of mind. Anything more, and TriNet will fall considerably short of its competitors. A dynamic HRIS with higher functionality around Performance Management, Reporting, Onboarding, Engagement, Org Charting, Employee Directory, etc. is always on my mind as a People leader and administrator. We've had to invest in many non-integrated supplemental technologies in order to fill the gaps that TriNet leaves, and have struggled with their Customer Support model as well.

TriNet Feature Ratings

Employee demographic data
1
Employment history
1
Job profiles and administration
2
Workflow for transfers, promotions, pay raises, etc.
1
Organization and location management
1
Compliance data (COBRA, OSHA, etc.)
2
Pay calculation
10
Off-cycle/On-Demand payment
5
Benefit plan administration
5
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
5
Approval workflow
1
Balance details
5
Annual carry-forward and encashment
5
View and generate pay and benefit information
5
Update personal information
5
View company policy documentation
2
Report builder
1
Pre-built reports
1