TriNet has been a good fit for our small organization

Customer service is pretty responsive, though you typically don't get an immediate response, likely because they have many clients they are working with. It can sometimes take several back and forth conversations to fully resolve an issue.

It is pretty easy to find what you need within the TriNet platform, and they have many good tools and resources available. Sometimes things seem a bit hidden and harder to find.

For a small organization with limited administrative/HR capacity in-house, TriNet is a great option. They handle so much of the administrative burden and employees are able to communicate directly with TriNet, removing the burden on the organization to manage every employee matter related to benefits, time off, etc. Because much of TriNet is automated, it can sometimes be hard to adapt to unique situations or employee needs, that typically requires some back and forth conversations with a company rep.