Item: TriNet
Rating: 1
Author: Verified User

Overall Satisfaction with TriNet

Use Cases and Deployment Scope

We moved forward with the decision to use a PEO with our company and were recommended Trinet. In my opinion, from start to finish it was a disaster. In believe the company is so large it is difficult to get a direct answer for anything. We are now several months out of using Trinet and we've discovered Trinet failed to pay our wage withholding taxes for our 1st quarter. In my experience, after weeks of trying to get an answer they are telling us it is not their problem.

Pros and Cons

Pros

Nothing

Cons

Response time
Effective management of company information

Support Rating

I believe everyone is nice, but no one knows anything. You are assigned a case number and rarely get a response I've found. I believe calling them is a waste of time because they just tell you that a case number was already created.

Usability

Antiquated and complicated and no one is able to assist immediately, in my opinion.

Return on Investment

Extremely high cost
In my opinion, Incorrect payroll tax management
Antiquated platform
Confusing platform

COVID-19 Support

Not at all.

Key Insights

Do you think TriNet delivers good value for the price?

Are you happy with TriNet's feature set?

Did TriNet live up to sales and marketing promises?

Did implementation of TriNet go as expected?

Would you buy TriNet again?

Alternatives Considered

Gusto

We thought the PEO route was the way to go, but for our smaller company it was a mistake I believe.

Likelihood to Recommend

In my opinion, if you have a smaller company I would not use this company. I believe they are too large and unable to assist companies with simple requests. For example, my employees now need their W2's and are unable to login to the antiquated platform. They have to call and spend over 10 minutes resetting their accounts, and then manually go into the platform to locate their W2s.

TriNet Feature Ratings

Comments

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Kenyatta Maxwell
(Vendor Representative) commented 2 years ago
We apologize for your frustration and experience. Please email us at social media@TriNet.com with your name, company name and best contact information and we will have a customer service manager reach out right away to address any outstanding issues.
Charles "Chip" Bernhardt
commented 2 years ago
As a Trinet User, I can confirm the Customer's Observations, Frustrations and Regrets. As a long-term customer, I can assure anyone that TriNet Customer Service has full knowledge of all the issues and can only offer a "we are working on it" comment as they have have for years. Additionally in early 2022, TriNet quietly changed their pricing model for Health Insurance from "All our employees are in the same hugh pool" to analizing each Customer individiually into age bracket risk pool that greately increased the cost of the health insurance for more mature companies.
- Kenyatta Maxwell
  (Vendor Representative) commented 2 years ago
  Hi Chip, thank you for being a longtime customer and we apologize for your experience. We will be sharing your feedback with our broader team. In the meantime, if you would like to share more about your experience so we can improve, or have any unresolved issues we can address, please email us at social media@TriNet.com so we can look into it.

TriNet Review