TriNet Review
February 04, 2023

TriNet Review

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

We moved forward with the decision to use a PEO with our company and were recommended Trinet. In my opinion, from start to finish it was a disaster. In believe the company is so large it is difficult to get a direct answer for anything. We are now several months out of using Trinet and we've discovered Trinet failed to pay our wage withholding taxes for our 1st quarter. In my experience, after weeks of trying to get an answer they are telling us it is not their problem.
  • Nothing
  • Response time
  • Effective management of company information
I believe everyone is nice, but no one knows anything. You are assigned a case number and rarely get a response I've found. I believe calling them is a waste of time because they just tell you that a case number was already created.
Antiquated and complicated and no one is able to assist immediately, in my opinion.
  • Extremely high cost
  • In my opinion, Incorrect payroll tax management
  • Antiquated platform
  • Confusing platform

Do you think TriNet delivers good value for the price?

No

Are you happy with TriNet's feature set?

No

Did TriNet live up to sales and marketing promises?

No

Did implementation of TriNet go as expected?

No

Would you buy TriNet again?

No

We thought the PEO route was the way to go, but for our smaller company it was a mistake I believe.
In my opinion, if you have a smaller company I would not use this company. I believe they are too large and unable to assist companies with simple requests. For example, my employees now need their W2's and are unable to login to the antiquated platform. They have to call and spend over 10 minutes resetting their accounts, and then manually go into the platform to locate their W2s.

TriNet Feature Ratings

Employee demographic data
1
Employment history
1
Job profiles and administration
1
Workflow for transfers, promotions, pay raises, etc.
1
Organizational charting
1
Organization and location management
1
Compliance data (COBRA, OSHA, etc.)
1
Pay calculation
1
Off-cycle/On-Demand payment
1
Benefit plan administration
1
Direct deposit files
1
Salary revision and increment management
1
Reimbursement management
1
Approval workflow
1
Balance details
1
Annual carry-forward and encashment
1
View and generate pay and benefit information
1
Update personal information
1
View job history
1
View company policy documentation
1
Employee recognition
1
Report builder
1
Pre-built reports
1
Ability to combine HR data with external data
1
Performance plans
1
Performance improvement plans
1
Review status tracking
1
Review reminders
1
Candidate search
1
Candidate development
1
New hire portal
1
Manager tracking tools
1
Corporate goal setting
1
Individual goal setting
1
Line-of sight-visibility
1
Performance tracking
1
Job Requisition Management
1
Publish to Social Media
1
Job Search Site Posting
1
Applicant Tracking
1
Notifications and Alerts
1