It's Been Challenging!

TriNet is our PEO/HRIS system. We use TriNet in almost every aspect of our jobs. We have struggled with TriNet in almost every one of these aspects. We have also had to create extensive work around for many of the processes in TriNet. Over all I would say TriNet has added an extensive amount of admin time on to my teams plates. We also feel that we have to constantly audit the system as it seems to fail at odd time in odd ways. For instance, a team member takes vacation, it shows paid in the system, but their taken balance shows 0. Or even though we set the system up upon implementation to not allow team members to go into the negative on their leave balances, after over a year they still do. When we bring it up, there is no good explanation or it is indicated that it must some how be our fault. We also have issues with response time, the understaffed leave team, the seemingly understaffed tax team, the time and attendance platform, the training platform, the reports and analytics platform, etc.