Great partner for standard workflows but be ready for challenges on advanced needs.
February 06, 2025

Great partner for standard workflows but be ready for challenges on advanced needs.

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

We use TriNet as our primary HR platform, benefits management source, and payroll company. TriNet serves as an outsourced, dedicated HR manager/department, eliminating our need to hire specifically for that role. With only ten employees in our organization, it is a practical way for us to balance the needs and resources of our organization.

Pros

  • Portal is easy to navigate to find benefits, paystubs, some reporting, and
  • Hiring function is helpful in storing communication templates, job postings, candidate communications, etc.
  • Pay/Money tab is thorough and makes finding paystubs, pay calendar, etc. quick and easy

Cons

  • The PTO balance chart is confusing and inaccurate (at least for organizations like ours who do not require accrual before time is used/taken).
  • The expense management is inconsistent with and outside of the primary portal making it difficult to find/submit requests for those who do not use it often.
  • A dedicated service representative should be easier to connect with and have more capabilities than sending requests to other departments.
  • The cost structure is ever-changing. The service fee is quoted at a per month per employee rate but charged on every payroll transaction (including corrections, etc.). New fees are introduced mid-year, mid-contract with very little notice and no practical option to avoid (or plan for).
  • There are many features being invested in and billed to us that we will never need or benefit from. Perhaps there is a way to offer us certain features of the platform without the added costs of areas we don't use or need.
  • Saved us from having to hire a separate insurance broker, payroll company, etc.
  • Eliminates the need for a full-time, dedicated HR support person/team
  • Makes hiring, benefits enrollment, payroll, and other key processes smooth and professional
The platform works and offers employees a single (in most cases) point of contact for all HR-related items/needs. The times information is not available on the portal because of maintenance upgrades or outages are very rare and generally speaking, from the employee's perspective, the portal is intuitive and easy to navigate.
Emails are quickly responded to. However, in our experience, it typically takes multiple interactions to receive the information being sought. Additionally, and maybe this is a preference of our assigned support specialist but, reaching them by phone to discuss issues/questions, which would result in quicker resolutions, are almost always avoided or messages are returned by email instead (often times taking 3-4 emails where 1-2 conversations would have generated a more efficient/timely result). Contacting support in general, either via the 800 Tel# or through support ticket, many times results in the request being routed back to the primary support specialist instead of to the team the issue has to be escalated to (compliance, tax team, etc.), which is almost impossible to ever speak to directly.

Do you think TriNet delivers good value for the price?

Yes

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

No

Did implementation of TriNet go as expected?

Yes

Would you buy TriNet again?

Yes

We've been with TriNet for about two years now. Our first (almost) year would have resulted in a 10 rating here. However, we got hit with a technology enhancement fee about 10 months in, then rates went up with our renewal. Some additional interactions with the TriNet team on, granted, not super common issues really just has us on the fence on whether TriNet is the right partner for us. The platform meets our needs on a day-to-day basis but whenever there is something out of the ordinary, it is quite difficult to get prompt resolution.

TriNet Feature Ratings

8.8
Employee demographic data
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
5
Organization and location management
10
8.3
Pay calculation
9
Off-cycle/On-Demand payment
6
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
8
Reimbursement management
7
5.7
Approval workflow
10
Balance details
2
Annual carry-forward and encashment
5
9.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
6
Asset Management ()
Not Rated
7.0
Report builder
6
Pre-built reports
8
Integration with other HR capabilities ()
Not Rated
7.0
Performance plans
7
Performance improvement plans
7
Review status tracking
7
Review reminders
7
6.5
Candidate search
7
Candidate development
6
6.0
New hire portal
6
Manager tracking tools
6
Performance and Goals ()
Not Rated
9.4
Job Requisition Management
10
Publish to Social Media
10
Job Search Site Posting
7
Applicant Tracking
10
Notifications and Alerts
10

Comments

  • Kenyatta Maxwell | TrustRadius Reviewer
    Kenyatta Maxwell
    (Vendor Representative) commented 9 months ago
    We appreciate your review and are glad to hear you are enjoying our HR platform. We will forward your concerns to our appropriate internal teams. In the meantime, if you have any outstanding issues we can escalate, please email us at social media at TriNet dot com.

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