Item: TriNet
Rating: 9
Author: Brock Zerener

Overall Satisfaction with TriNet

Use Cases and Deployment Scope

We use TriNet as our PEO to handle comprehensive HR and payroll functions. This includes payroll processing, managing employee benefits like health insurance and 401(k) plans, ensuring compliance with state regulations, and receiving HR advisory support for issues like onboarding and performance management.

Pros and Cons

Pros

Best in class account support from a dedicated customer relationship manager and a customer success consultant.
Intuitive and powerful online and mobile application for both employee and administrator use.
Access to many health benefits and carriers, including an EAP.
Always available employee and admin support through phone, email, and chat functions.
Simple and straightforward payroll processing.

Cons

Time and Attendance module does not truly integrate with the Payroll Processing module.
More intuitive report building.
Better applicant tracking system.

Return on Investment

By outsourcing payroll and benefits administration, we've significantly improved payroll accuracy and reduced the time our small accounting team spends on admin tasks.
Access to competitive benefits at lower costs has boosted employee satisfaction and retention.
Another positive impact has been the TriNet mobile application's role in enhancing employee engagement and accessibility to HR tools on the go.

Usability

The platform is highly intuitive and user-friendly, making it easy to navigate for both admins and employees when handling everyday tasks like payroll processing, benefits enrollment, and HR reporting. The flexibility in HR and payroll features does not require a need for extensive training. The mobile app stands out as amazing, with a great interface that enables quick access to employee related items.

Support Rating

We have a dedicated customer relationship manager and a payroll customer success consultant who've been nothing short of amazing in their proactive approach to HR matters and expert troubleshooting when issues arise. For instance, our relationship manager regularly anticipates compliance changes, providing timely advice that helps us avoid pitfalls and stay ahead of updates. The payroll consultant has swiftly resolved errors on our end, always same-day, ensuring smooth and always on time payroll processing.

Key Insights

Do you think TriNet delivers good value for the price?

Yes

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

Yes

Did implementation of TriNet go as expected?

Yes

Would you buy TriNet again?

Yes

Likelihood to Recommend

TriNet excels at supporting growing startups and small to medium size companies seeking a streamlined, low-maintenance solution for payroll and benefits management, while ensuring top-tier, fully compliant services. This enables smaller teams to effectively manage HR challenges without dedicated in-house HR personnel, leveraging TriNet's expert compliance specialists to field inquiries and resolve emerging concerns promptly. From our experience, this level of compliance support and expertise is the main reason why we continue our relationship with TriNet. We also have had the same account representatives from day one, and they both are rockstars!

TriNet Feature Ratings

Comments

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Kenyatta Maxwell
(Vendor Representative) commented a month ago
Thank you Brock for this awesome review and for allowing TriNet to serve your organizations HR needs so you can serve your customers. We agree that our team are rockstars and we love working with you

TriNet - exceptional PEO