TriNet provides excellent HR services to small businesses
November 04, 2025

TriNet provides excellent HR services to small businesses

Dana Charron | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

[...] depends on TriNet to manage our payroll and employee benefits, providing our personnel with top-quality insurance options and other benefits. Further, they facilitate hiring and employment regulations across the several states where we have staff. They have also greatly simplified for us the on-boarding process for foreign employees working on student visas and given us confidence that we are following all applicable regulations correctly. The TriNet online platform offers us a one-stop login for all our HR needs and reporting.

Pros

  • Responds quickly and effectively to inquiries through both the chat or phone options.
  • Customizes the payroll approval process to meet our needs.
  • Offers a forum that allows us to connect with other small businesses in the TriNet network to crowdsource recommendations for a range of business issues.

Cons

  • The online interface for the annual benefits strategy is difficult to navigate and not intuitive.
  • Sometimes the payroll processing division provides explanations that are not very clear or accessible to non-HR professionals.
  • The cost of the service is at the higher end of the market offerings.
  • TriNet has raised the level of professionalism for our organization by having a really good platform that provides employees and management with easy data entry and reporting infrastructure.
  • I am sure that the benefits that TriNet offers have helped us recruit and retain excellent staff.
  • TriNet has reduced the time and energy spent on onboarding new employees.
The system usability is very good, with the exception of the annual benefits strategy website, which does not provide good direction on how to navigate through the process. We have often struggled with trying to find the information about all of our employees, and to be certain that we have actually completed the process. The system has improved a bit over time, but it is still the weak link in my opinion.
The support is generally very good. Both the chat and the phone systems are answered quickly by people who speak excellent English and are well trained to help. The case system makes it easy to follow up on pending matters. The only times I have struggled is trying to communicate effectively with the payroll staff. Sometimes I just don't understand the terminology they use when they are explaining things to me.
TriNet offers a much wider set of services and their quality is much more consistent.

Do you think TriNet delivers good value for the price?

Yes

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

Yes

Did implementation of TriNet go as expected?

Yes

Would you buy TriNet again?

Yes

I have recommended TriNet to other start-ups and small businesses that I think would be a good fit for this service. This includes companies who have employees in more than one location; have prioritized employee benefits to increase retentions; and can afford the service. I am excited that TriNet can now support companies with employees outside the United States as well.

TriNet Feature Ratings

9.5
Employee demographic data
Not Rated
Employment history
10
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
Not Rated
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
9.0
Pay calculation
10
Off-cycle/On-Demand payment
8
Benefit plan administration
9
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
Not Rated
Asset Management ()
Not Rated
10.0
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Comments

  • Kenyatta Maxwell | TrustRadius Reviewer
    Kenyatta Maxwell
    (Vendor Representative) commented 3 months ago
    Hi Dana glad to hear that TriNet has been able to support your small business in navigating an international workforce. We look forward to continuing to help you attract and retain top talent as your company grows

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