TrustRadius Radiates Trust!
April 20, 2018

TrustRadius Radiates Trust!

Jason Hatfield | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TrustRadius for Buyers

When I last used TrustRadius we were looking for a solution that would let us have a better handle on reviews posted for our company on public review sites. A company that was suggested was ReviewTrackers. At the time, the company was still relatively new to the hospitality space, but we were quickly won over. Within the buying process, I collected all necessary data and shared with several immediate superiors the key points that would make the technology work for us.
  • To validate vendor claims
  • To confirm my decision
By reading through the reviews left by other consumers I was able to easily validate what the account representative was pitching to us for their product. I had already been partially swayed after our initial demonstration and sales call, but reading through content left by other users helped seal the deal for me. The relevance of those messages was key to ensure the company was still delivering on promises they were also making to us.
When reading product reviews, there are a couple of things I look for:
  1. Relevance - Is the review featured on the brand's site? Is this review recent or is it outdated? Does it feed in organically or was it cherry picked? If the boxes are not checked on this, then I cannot trust the review.
  2. Accuracy - Who left this review? What narrative does their story tell?
    • A passionate review that lends itself to extravagant & hyperbolic language cannot be trusted
It is incredibly valuable to have reviews that are recent, accurate and detailed to assist in the purchasing process. My experience would have been somewhat similar, but without reviews, I would have had to make a much harder case to my superiors as to the value of the platform I wanted to go with.
  • Readability for consumers is key. Reviews are laid out in a way that is friendly to the eye and easy to skim quickly.
  • Verified and Vetted Users. Knowing the review is from an actual verified current consumer and has been vetted for accuracy is a huge positive.
  • I have nothing to contribute that would improve the service. I am abundantly satisfied.
For the particular company that I was researching, I did not have to do much else when it came to market research. I was able to find all of the information I needed here.
The diligence to accuracy and accountability of the reviewer is a testament to TrustRadius. Pushing for details and well thought out responses is far more than what I have experienced when I have been asked for reviews on other platforms.
The reviews I found helped cement the trust I had with our B2B vendor, as their claims were supported by the reviews I read.
For every consumer looking to get information about products on the market, this is a phenomenal place to do it. Be thorough in your research, as TrustRadius' reviews are densely packed with information.