The ins and outs of finding the right answers
August 28, 2018

The ins and outs of finding the right answers

Chris Kennedy | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TrustRadius for Buyers

I was trying to decide between two payroll companies that looked like they would be good fits for our company. TrustRadius allowed me to get a comprehensive view of the two services simultaneously while looking over the pros and cons of each. I was also able to learn things I hadn't even realized were important based on some of the reviews that I looked over. With this information, I was able to go to my boss and present them with a solution.
  • To understand my options (i.e. build my short list or long list)
  • To compare products
  • To determine what to ask a vendor
The pros and cons described for both products was helpful, however it seemed like quite a few sections didn't have the amount of detail that I required. The reviews of the product were actually really helpful. I learned some new things that I didn't even realize could be things that are important.
I'm ideally looking for people describing that they are in a similar situation that I am in. If they can describe how they use the product on a day to day basis that helps me envision how I will use it. Also, any reviews describing some of the hurdles or limitations help as well.
I wouldn't consider buying something without reading a review first.
  • User reviews
  • Side by side comparisons
  • Links to more in depth articles
  • Several areas that I was researching didn't have nearly enough detail for what I needed.
  • It would be nice if you offered up suggested reading at the end. For example, users who looked at this page were also interested in blank...
In addition to reading reviews online I also viewed a number of YouTube videos. The videos did a better job of letting me understand the features, but the reviews allowed be to understand potential problems that I didn't even realize were issues.
TrustRadius seemed to have everything in a better format. I especially liked the additional links that TrustRadius offered.
TrustRadius did everything I was hoping for it to do. I would have to probably explore the website further to see what else it can do.