Overall Satisfaction with TrustRadius for Buyers
Our company needed a better webinar solution. We were using Zoom pre-pandemic but it didn’t offer us the collaborative tools we needed for a robust webinar experience. We also were exploring the virtual conference option pre-2020, but the pandemic forced that to be a reality and we had to make a decision fast as it was hard to get in contact with a vendor, select a product, and start learning so we could launch a successful 2020 learning program.
As the main buyer, I tasked the trainer on my team with selecting a few options. Once presented to me, I used TrustRadius to further investigate each solution, especially as it became increasingly difficult to book a demo in a timely manner. TrustRadius provided me the product overview, reviews, and comparison I needed to create my own comparison chart with the specific tool sets, cost breakdown, and expected ROI to present to my Director and COO. Without that information, it would have taken me longer to pinpoint the final two products to demo and we were able to confidently make a decision that we felt good about.
In the end, the product suited our needs but didn’t help us grow, and the renegotiation of the contract was not to our satisfaction, but TrustRadius will be at the center of my next software decision.
- Easy comparison
- Ease of use
- Quality of reviews
- Cost comparison is difficult to discover
- No ability to post questions for existing users to answer
Vendors are often not upfront about pricing and instead try to hook you into a feature/benefit and sell you on that before they give you pricing. I’ve had to be up front at the beginning of the conversation and say “I’m looking for X solution and I’d like to stay between this price point. If this isn’t something that you can accommodate, I’d rather not waste either of our time.” Vendors know what pricing they can/cannot accommodate and so if they can’t give me that up front, I thank them for their time and end the call there. The two in our final decision were open about pricing at the beginning.
[TrustRadius is] significantly better. There are more features in TrustRadius that I can use and trust than in their competitors.
I did not use analyst reports. I relied more heavily on reviews and asked vendors for a couple client referrals who would be willing to answer a few questions for us.
They impact our decision greatly but it is not the sole tool we rely on. Companies with high reviews and great feedback will bubble to the top of my list of preferred vendors, but if a company has 3-4 stars (out of 5) or a 7-8 (out of 10) and the ‘poor’ feedback is due to a lack of features I’m not concerned with, they would still be considered.
During the pandemic, it was getting a demo scheduled in a timely manner. Second, pricing was not up front for a few vendors. Thirdly, it wasn’t easy to get customer referrals and for those who weren’t willing to share any, it was a red flag that they either didn’t request feedback from their clients or they didn’t know how their clients felt about their software.