User-friendly and helpful to Customer Marketers
March 10, 2023

User-friendly and helpful to Customer Marketers

Madison Hagan | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Premium Product Profile
  • Review Sourcing Campaigns
  • Custom Questions
  • Review Syndication Widget

Overall Satisfaction with TrustRadius for Vendors

Veracode uses TrustRadius for Vendors to collect non-bias reviews of our products and services. We then use these reviews as proof points in marketing content, a pipeline for our advocacy program, and even as a way to see what our customer's pain points are. TrustRadius for Vendors has helped us be more effective because we are able to collect these reviews without having to do extra work and setting up internal campaigns, etc., so we can then focus on how to best use these reviews.
  • User-friendly dashboard features
  • Responsive CSMs
  • Quote tagging abilities
  • Reference Hand-raisers
  • Better review filtering
  • Auto-generated case studies from reviews
  • Provided pipeline for advocacy program
  • Provided feedback to engineers
  • Provided great over-all customer feedback
Because we can write and use customer questions, it gives us the ability to gain the exact insight we might be looking for from customers. This information can then be more useful to us in marketing programs and content. It leaves us with less work to do and more time to complete other, more strategic tasks.
The CSMs are great and always helpful and responsive.
TrustRadius' vendor portal is among the best and most user-friendly. Their review content is comparable to the competition, but their traffic outweighs a few competitors.

Do you think TrustRadius for Vendors delivers good value for the price?

Yes

Are you happy with TrustRadius for Vendors's feature set?

Yes

Did TrustRadius for Vendors live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TrustRadius for Vendors go as expected?

Yes

Would you buy TrustRadius for Vendors again?

Yes

TrustRadius for Vendors is well-suited for any company looking to collect valuable customer feedback to be used in multiple ways. It is user-friendly and doesn't require a ton of maintenance. It might not be worth it cost-wise for smaller companies.