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A perfect partner to handle unbiased review solicitation.
March 10, 2023

A perfect partner to handle unbiased review solicitation.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Premium Product Profile
  • Review Sourcing Campaigns
  • Custom Questions

Overall Satisfaction with TrustRadius for Vendors

Our prospects typically do 3rd party review research during lower sales funnel stages. Our review solicitation on TrustRadius for Vendors was unmanaged which caused our score to drop way outside the trend on all other review sites. No one in our company owns review generation/requests so we needed a way to solicit reviews to show an unbiased & balanced user reviews. TrustRadius for Vendors was able to take over solicitation of unbiased reviews to show a true user experience score. From these score improvements that matched our other 3rd party sites, our demo show rate & close rate have shown improvement leading to a payback on our investment in under 2 months.
  • They do the work of sending out unbiased review solicitations
  • Our user score can be looked at by prospective clients with integrity because of their scoring mechanism
  • TrustRadius for Vendors had a seamless on-boarding process and provides easy to understand guidelines on how to best use the service
  • There is a lag time from campaign completion/review posting to TrustRadius for Vendors score change
  • There is a lag time from score improvement to Google search result score display
  • Increased demo show rate
  • Increased demo close rate
The ability to use review snipits in sales engagements is a great idea. I have not seen that functionality with other competitors.
They have been very helpful fielding all requests I've sent early in our engagement. Some of the lag times are outside the control of the support team but even in those cases the support team has communicated exactly why there may be a lag time and a great estimate on when we should see improvements. They also provide helpful feedback on customer selection that would avoid accidental bias.
We selected TrustRadius for Vendors specifically for their strong Google search rankings. We want to make it easy for our potential customers to find out unbiased reviews of our company. Other competitors ranked lower and did not offer the same best in class unbiased review generation.

Do you think TrustRadius for Vendors delivers good value for the price?

Yes

Are you happy with TrustRadius for Vendors's feature set?

Yes

Did TrustRadius for Vendors live up to sales and marketing promises?

Yes

Did implementation of TrustRadius for Vendors go as expected?

Yes

Would you buy TrustRadius for Vendors again?

Yes

TrustRadius for Vendors is well suited for any company that depends on a fair display of user feedback from trusted 3rd party resources. Additionally and company that does not have the internal resources to manage review solicitation/management, they are a perfect partner to do the legwork to getting reviews done. Also any company that wants to provide incentivized reviews, it is almost impossible not to fall victim to their own company bias. TrustRadius for Vendors offers a framework to incentivize reviews and maintain the integrity of the feedback that is displayed for potential customers.