Overall Satisfaction with TrustRadius for Vendors
We use TrustRadius for Vendors as another channel to grow our market presence, increase brand reputation, and source customer feedback. As Customer Marketing Manager, I actively use the vendor portal to generate and monitor reviews - responding to customers, escalating feedback to internal teams, sourcing referenceable customer quotes, etc.
- The vendor portal is intuitive and easy to use
- Support is responsive (and proactive)
- Our CSM and other executive leaders we've met with are very strategic and helpful
- There are still times that I get juggled between the old and new vendor portal
- Some of the actions/terms on the backend aren't always clear (i.e., the action to "process" a review though it's already published)
- Manually requesting incentivized/utm'd links
- Longer forms = higher quality content but lower conversion
- Over 180% increase in page views YoY
- Over 100% increase in review count YoY
- A third of our reference volunteers have come from TrustRadius reviews
We typically get much richer content and quality quotes from TrustRadius reviews based on the questions asked and the survey flow.
Much of the administrative features are similar across vendors such as TrustRadius, G2, GPI, GDM, etc. G2 and TrustRadius do the best at providing a high-level snapshot of activity while then allowing for deeper dives. TrustRadius is the easiest to understand how we're tracking toward annual awards/banners. By far, the strategic partnership with TrustRadius CS is what sets the offering apart.
Do you think TrustRadius for Vendors delivers good value for the price?
Yes
Are you happy with TrustRadius for Vendors's feature set?
Yes
Did TrustRadius for Vendors live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of TrustRadius for Vendors go as expected?
I wasn't involved with the implementation phase
Would you buy TrustRadius for Vendors again?
Yes