Great vendor to work with!
Updated March 14, 2023

Great vendor to work with!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TrustRadius for Vendors

We currently partner with TrustRadius to drive peer reviews to our company's page, encouraging true, honest feedback from our customers. When people are researching our company or product, we want them to see customer use cases, true benefits and any potential issues they have encountered. TrustRadius helps drive reviews from our customers through various campaigns.
With the newly redesigned admin portal, we have access to so much more great information about our page, buyers activity, reviews and where we stand in terms of TR Awards. This is all highly valuable information when planning our strategy around peer reviews.
  • Drive customer reviews to our company profile page through email campaigns; I appreciate not having to run these through our own system.
  • It’s very beneficial to be able to customize the questionnaire for the customers so they are truly focusing on the benefits and features of the product.
  • I appreciate TrustRadius tracking and fulfilling the incentives for the customers who provide feedback/review. I have worked with other vendors where you are responsible to track and fulfill them, and it's a nightmare!
  • The new admin dashboard is extremely beneficial and provides so much extra insight that we previously did not have. We now have insight into reviews and ratings over time, intent data, reference candidates, Product & Feature scorcards, buyer activity and awards progress.
  • Allow us to use and share our customer content/reviews.
  • Provide additional ideas/ways to drive reviews.
  • Grow our influence in a crowded market
  • Increased reviews from customers who are challenging to get
  • Increased our Share of Voice
I have mentioned this previously, one of the biggest strengths of TrustRadius is the quality of their reviews. They are very thorough, detailed, and relevant to what someone would want to know about the product prior to purchase. Being able to customize the questionnaire is what attributes to these great responses. They do not approve just any review, they really take their time reviewing and approving each review.
We work with a few different peer review vendors. It's actually quite challenging to juggle driving reviews to many different sites. We are not in a position to NOT have reviews on any of the sites, so we have to work hard to organize and alternate where we are sending our customers. Each vendor has its strengths and weaknesses, I think where TrustRadius stands out is the quality of their reviews as well as the support in driving the campaigns and incentives. I am very impressed with the new Vendor Portal and the value it provides.
TrustRadius is definitely helping our company's Share of Voice in the market... the very busy market we are in. We continue to make steady progress on driving reviews and maintaining our position on the quadrant.
I work really closely with my TrustRadius account team, they are very supportive and helpful in improving our outreach and driving reviews as well as our product profile pages.
As previously mentioned, we work with a few peer review vendors and I truly appreciate the account support and attention we receive from our account team. They are quick to respond and always trying to help us improve.

Do you think TrustRadius for Vendors delivers good value for the price?

Yes

Are you happy with TrustRadius for Vendors's feature set?

Yes

Did TrustRadius for Vendors live up to sales and marketing promises?

Yes

Did implementation of TrustRadius for Vendors go as expected?

Yes

Would you buy TrustRadius for Vendors again?

Yes

TrustRadius as a whole provides great content because of the way they structure their questionnaire. I appreciate how thorough each review is, it's a shame we are unable to use these without paying an additional fee. The new Vendor Dashboard is great, we really appreciate all the extra insight into our pages.
My only concern is that it's not clear how TrustRadius differentiates itself from other similar peer review vendors and how companies choose to divide who they send their customers to.

Using TrustRadius for Vendors

All in all TrustRadius for Vendor's is very intuitive and helpful!
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Familiar
None
  • Review Tracker
  • Awards Tracker
  • Buyer Activity
  • Review Widget