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Straight-forward Review Collection Software
June 22, 2023

Straight-forward Review Collection Software

Jenna Feldman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Premium Product Profile
  • Review Sourcing Campaigns
  • Custom Questions

Overall Satisfaction with TrustRadius for Vendors

We are using TrustRadius to help source feedback on our product from our end-user customers. We needed a platform where our customers could provide feedback on a non-biased, 3rd party research site. TrustRadius has allowed us to receive this feedback from our customers regularly, and we also enjoy how we can reward our customers with gift cards for their reviews.
  • Amazon gift card offerings
  • Ease of use
  • Scalability
  • Lack of multilingual review acceptance
  • Long-form reviews can limit the customer participation
  • Increased customer feedback
  • Boosted organic traffic
The review content is much more detailed than other sites we work with. The long-form reviews mean customers must be more thoughtful and detailed with their responses. We like this because it helps us get a well-rounded picture of how our customers feel about working with our software and also with us as their vendor.
I haven't needed to use Support that often, which I'd consider a good thing!
We enjoyed the long-form reviews and the ability for our customers to earn gift cards for the reviews. TrustRadius also makes it easy to reward gift cards to customers if needed retroactively. Also, they offer the review campaign generation service on the vendor's behalf, which we also appreciate.

Do you think TrustRadius for Vendors delivers good value for the price?

Yes

Are you happy with TrustRadius for Vendors's feature set?

Yes

Did TrustRadius for Vendors live up to sales and marketing promises?

Yes

Did implementation of TrustRadius for Vendors go as expected?

I wasn't involved with the implementation phase

Would you buy TrustRadius for Vendors again?

Yes

TrustRadius is great if you're looking for a non-biased 3rd party site for your customers to share their feedback on your product. I like that TrustRadius offers anonymity to the reviewer as well. TrustRadius is less appropriate if you're looking to source peer reviews from customers whose dominant language isn't English. We're working on piloting multilingual review translation with them, but it isn't standardized quite yet.