A Support Team to be Admired
April 21, 2023
A Support Team to be Admired
Score 8 out of 10
Vetted Review
Verified User
Modules Used
- Premium Product Profile
- Review Sourcing Campaigns
- Intent Data
Overall Satisfaction with TrustRadius for Vendors
We consider TrustRadius among our primary channels on which we display our numerous product listings. The TrustRadius platform enables us to provide granular details about our products and also enables our customers to share their experiences with their peers, all within the same listing. The content of customer reviews, combined with the details of our listing, contributes greatly to our SEO efforts. Achieving Top Rated distinctions that TrustRadius offers has helped us differentiate ourselves from competitors as well.
- Intent data integrations are available
- Review generation services are effective
- Available categories align with our products' functionality
- Vendor portal interface sometimes toggles between the new interface and legacy interface, such as when editing a listing. This may be a soon to be resolved bug though
- Category ranking reporting could be improved
- While difficult to quantify the value of the intent signals we receive directly from TrustRadius, it is safe to say our match rates have improved since introducing intent signals from TrustRadius.
We use TrustRadius intent data to more accurately match qualified accounts in our ABM tool for our sales teams to then reach out to the most qualified prospects.
The depth of TrustRadius review content enables us to select from a larger selection of customer quotes, whether we use that content on social, in ebooks, whitepapers, data sheets or in sales conversations. There is often more substance to choose from in TrustRadius quotes as compared to other review sites.
Do you think TrustRadius for Vendors delivers good value for the price?
Yes
Are you happy with TrustRadius for Vendors's feature set?
Yes
Did TrustRadius for Vendors live up to sales and marketing promises?
Yes
Did implementation of TrustRadius for Vendors go as expected?
Yes
Would you buy TrustRadius for Vendors again?
Yes