Nice site that's easy to use but I miss the old customer success model
September 19, 2024

Nice site that's easy to use but I miss the old customer success model

Heather Blackwell | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TrustRadius for Vendors

We use TrustRadius for Vendors to drive reviews of our software solutions. This also helps us identify raving fans that we can reach out to for more in depth case studies. TrustRadius for Vendors has helped to also show our leadership in the space through various awards and badges that we have won over the years.

Pros

  • Easy to navigate platform
  • Drive campaigns to our customers
  • Friendly staff always willing to meet and discuss strategy

Cons

  • Did not like losing a dedicated success manager for the pool model
  • The email notifications for new reviews sometimes take a long time to come through
  • They got rid of the Most Loved award
  • Got three case studies from TrustRadius reviews
  • TrustRadius posts lead to high social media engagement
We do not use this program but I think it would be a good service considering people are looking at in-depth reviews on the TrustRadius site. The questions they require in the reviews are very thoughtful and help paint a true picture of what it is like being a customer.
TrustRadius for Vendors is definitely better than Google reviews in the way of getting more in-depth information. We have used G2 in the past and they have a similar model however they often make changes to their business categories which can change your rankings overnight.
A few months ago they switched from a dedicated success model where we would have monthly calls to a pool model that we need to reach out to and then get support. It was an unfortunate change and I think that we have not utilized TrustRadius for Vendors nearly as much as we used to because we don't have that extra level of support from the business.
They have a similar module and similar service level. I do like the types of awards/badges that TrustRadius for Vendors gives out they are more fun.

Do you think TrustRadius for Vendors delivers good value for the price?

Yes

Are you happy with TrustRadius for Vendors's feature set?

Yes

Did TrustRadius for Vendors live up to sales and marketing promises?

Yes

Did implementation of TrustRadius for Vendors go as expected?

Yes

Would you buy TrustRadius for Vendors again?

Yes

Companies with long sales cycles or that deal with enterprise level customers who want to differentiate themselves from their competition. Want an easy way to gather reviews and surface customers who will be advocates.

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