Overall Satisfaction with Twilio
Given the amount of tools for voice recognition or report management, we recognize that Twilio is one of the best services oriented towards support operations and communication management that we will be able to find throughout our business life. We are satisfied and pleased to be using Twilio to cover our communication.
- Twilio's API is so easy to program that we can create a complete network of calls routed and connected to each other in the most complex way possible, where all kinds of operations are applied, from screening to call transcription processes.
- Its communication system takes omnichannel mechanics from other services and optimizes them, making communication very extensible.
- There are several shortcomings within the Twilio platform, mostly in the area of real-time monitoring management, since Twilio does not have advanced tracking tools to keep smoothly auditing operations that need to be performed.
- It does not have a programmable alert system, which forces us to depend on another service to manage the alerts in case of relevant calls at a certain time.
- The gains we have achieved by using Twilio are remarkable: we have increased our ROI capacity by at least 50% since we started using the service, which raises our ROI amount by 1.
- We hope to continue working with Twilio and that the profits will continue to increase for the next working period.
Do you think Twilio delivers good value for the price?
Yes
Are you happy with Twilio's feature set?
Yes
Did Twilio live up to sales and marketing promises?
Yes
Did implementation of Twilio go as expected?
Yes
Would you buy Twilio again?
Yes