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Twilio was the right choice
January 07, 2024

Twilio was the right choice

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Programmable SMS

Overall Satisfaction with Twilio

We develop a Software as a Service management system for various sports schools (surfing, kitesurfing, windsurfing, snowboarding, skiing etc). We use Twilio for automated SMS notifications that are being sent to both owners of the schools, employees as well as the customers of the sports schools. Sports schools have a lot of changes in their daily schedules and automated SMS notifications help them a lot in their business.
  • Firstly Twilio has very good technical documentation, everything is clear and undestandable
  • Secondly the web panel is very intuitive
  • APIs and SDKs are also easy to use and integrate
  • There are multiple data centers (US and Ireland) but not all services are available in them. Due to GDPR regulations i would prefer to use services in Ireland but not all of them are available there
  • Automated SMS notifications reduce the no-shows on lessons
In our current setup, we utilize only one Twilio channel: SMS messenging. These cover most of our communication needs effectively. As for future plans, Twilio's expansive API options and regular updates seem promising for accommodating any additional channels we might require, ensuring adaptability and scalability for our evolving communication strategies.
Our organization has greatly benefited from Twilio's scalability, particularly its global reach. We've leveraged Twilio's capability to send SMS messages to multiple countries, which has been crucial for expanding our customer base internationally. This global support has allowed us to maintain consistent and reliable communication with customers worldwide, enhancing our market presence and customer engagement.
We never encountered any performance issues.

Do you think Twilio delivers good value for the price?

Yes

Are you happy with Twilio's feature set?

Yes

Did Twilio live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Twilio go as expected?

Yes

Would you buy Twilio again?

Yes

Twilio excels in customer service applications, enabling automated SMS updates or voice calls for order confirmations and support. It's ideal for implementing two-factor authentication, enhancing security for online services. However, it's less suitable for businesses needing in-depth, custom telephony infrastructure, as it primarily offers standard, API-driven solutions, or for regions with limited internet connectivity, where cloud-based services may be unreliable.