Twilio SMS is Simply Efficient!
December 22, 2018
Twilio SMS is Simply Efficient!
Score 8 out of 10
Vetted Review
Verified User
Modules Used
- Programmable SMS
Overall Satisfaction with Twilio
Twilio SMS is being used across our various departments - scheduling, sales, production, accounting, etc. - as an additional means of communication, besides phone and e-mail, with our client base. It gives clients another way to schedule and confirm appointments, receive information pertinent to their account, and allows for real-time updates and instantaneous communication.
- No actual phone system is needed
- Easy to integrate and the API is simple with lots of documentation and examples that can help you get the best use out of it
- Being able to create automatic responses based on key customer data points helps make communication that much more efficient
- The control panel can be a bit confusing; could stand to be a bit more streamlined
- Twilo has helped us to increase our responses rates and helped decrease customer escalations by 50%
Twilio SMS blows Google Voice away by allowing us to have a fully integrated product in our system that we can monitor in real-time without the use of third-party applications or completely separate websites.