Twilio SMS is Simply Efficient!
December 22, 2018

Twilio SMS is Simply Efficient!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Programmable SMS

Overall Satisfaction with Twilio

Twilio SMS is being used across our various departments - scheduling, sales, production, accounting, etc. - as an additional means of communication, besides phone and e-mail, with our client base. It gives clients another way to schedule and confirm appointments, receive information pertinent to their account, and allows for real-time updates and instantaneous communication.
  • No actual phone system is needed
  • Easy to integrate and the API is simple with lots of documentation and examples that can help you get the best use out of it
  • Being able to create automatic responses based on key customer data points helps make communication that much more efficient
  • The control panel can be a bit confusing; could stand to be a bit more streamlined
  • Twilo has helped us to increase our responses rates and helped decrease customer escalations by 50%
Twilio SMS blows Google Voice away by allowing us to have a fully integrated product in our system that we can monitor in real-time without the use of third-party applications or completely separate websites.
Twilio SMS is well suited for customer interaction in general, especially, as far as our company is concerned, when it comes to scheduling appointments, confirming client information, collecting pre-qualifying data, providing status updates and, overall, just adding an additional form of communication to make sure the process for our clients is as transparent and efficient as possible.