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Authy — Better Than Google Authenticator, But Room For Improvement
October 25, 2018

Authy — Better Than Google Authenticator, But Room For Improvement

Jeff Eaton | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Twilio Authy

My organization hasn't standardized on a 2FA system yet, but after a phone reset nuked my Google Authenticator information, another employee recommended checking out Authy. Since then I've moved about 20-30 2FA accounts to Authy, and use them across three different devices. We're big fans of the additional security that 2FA brings, but the risk of losing everything if one device fails is a real worry. At least so far, Authy has been a great compromise.
  • Easy addition of new 2FA accounts, either manually or using QR codes.
  • Quick recognition of sites the accounts map to, and import of favicons for quick recognition.
  • Automatic syncing of 2FA information between devices.
  • Locating specific accounts once you've added more than a dozen or so can be a pain — a way to categorize or group them would be VERY welcome.
  • Couldn't find a simple way to kill a device from my list of Authy devices — i.e. my phone was grabbed and I want to revoke its ability to generate 2FA keys. It may be possible, but it wasn't easy to find in the relatively streamlined mobile interface.
  • Ongoing prompts for my backup password are understandable but strange, since canceling the prompt still allows me to use Authy.
  • We need 2FA to work with many of our corporate clients, and Authy makes it easier. We haven't run the numbers, but it's probably saved at least a day or two of hassles when juggling devices.
Google Authenticator — There's no contest here, Authy feels like a much better choice. It's much easier to recover from a lost phone, and it's one less Google app on my phone.

1Password — This is actually the next product we plan to evaluate; it's more promising for sharing accounts across multiple users.
If you're currently using something like Google Authenticator, and struggling with multi-device scenarios, Authy is a welcome relief. If you have a bigger list of accounts, a tool like 1Password might be more appropriate — although we haven't tried to move any 2FA accounts to it yet, it has much more robust tools for selective sharing of accounts between users, grouping and organizing, etc.