Typefom is best when you need a customizable solution for lead gen forms, customer feedback & feature requests
Anonymous | TrustRadius Reviewer
December 20, 2018

Typefom is best when you need a customizable solution for lead gen forms, customer feedback & feature requests

Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Typeform

Typeform was being used by our Sales, Marketing & Product Team to obtain user feedback both on the service aspects as well as product features. While Typeform offers extensive capabilities, it was too much for our needs, especially once we started using Pipedrive which comes with its own form builder. Typeform was used when we used Salesforce and had to be integrated with Zapier - the connection sometimes broke.
  • User-friendly
  • Accessibility
  • Free version
  • Pricing for paid version is quite high
  • UI is over-complicated for most basic users
  • Increased revenue (vs. having leads email into sales@, etc)
  • Faster sales cycle time
When looking for a feature rich & flexible / customizable solution, Typeform beats out everyone. However, for specific use cases (like NPS), AskNicely is a clear winner in terms of features, but is much too expensive. Typeform is also fun to use, especially compared to Wufoo which seems so out of date.
  • Customer Surveys
Typeform is well suited for those who will use Typeform a lot in their job and are able to dedicate time to learning the advanced features/customization options. It's less appropriate for someone who's wearing a few hats and needs a basic form to capture lead information or product feature requests/survey.

Typeform Feature Ratings

Survey templates
7
Themes
7
Custom logo/branding
10
Changes to live survey
10
Question design help
7
Multiple question types
10
Survey logic flexibility
8
Response tracking
8
Data export
Not Rated
Standard reports
7
Custom reports
5
Analytics
5
Vendor-offered crowdsourcing
Not Rated
Respondent restrictions
6
Access controls
8
Compliance
9