Excellent product and service
February 13, 2018

Excellent product and service

Lyra (Ward) Hankins | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Uberflip

Uberflip is the resource hub for our division's content. With hundreds of assets, deployed across a variety of streams, Uberflip makes it easy for our customers and prospects to find and engage with our information. Our salespeople like that they can easily send the latest information to customers and prospects. It is easy for people to find things on the site. And, best of all, it's so easy to manage on the back end. What used to take hours or days to post content, can now be done in minutes. Uberflip makes it easy to manage lots of content for a variety of audiences.
  • It is so easy to add and manage content. If you have limited time or resources to deal with content, but have a lot of assets, Uberflip is a powerful help. You can also easily see how each asset performs.
  • Customer support is fantastic. When I am unsure how to do something, the community information is useful. If I need an odd question answered my account rep and customer support are fast and helpful. They do excellent custom work as well. I have rarely worked with such a great team at a vendor.
  • The flexibility of the menu structure and stream set up is great. You can organize your content by industry, type of asset, personas, customer issue, whatever is relevant. The fact that you can upload an asset once and have it show up in multiple relevant streams is very helpful.
  • Our initial setup was done by another group and I was not involved. Our back end is a bit more convoluted perhaps than necessary. However, I was able to easily set up a public-facing menu structure and customize it.
  • While I don't have $ ROI numbers, I know that adding content to our website used to take hours, if not days. Now we can upload assets in minutes.
  • Salespeople like that they can send links to collateral, and give customers and prospects easy ways to browse information.
  • We are able to have a complete Resource Hub that is seamlessly integrated with our website, with great customer experience, without the hassle of managing that platform.
I was not involved in the initial selection of Uberflip and have not used competitive products. In the past I have dealt with home-grown web pages/sections that housed content and it was very painful.
If you have a lot of content and little time or resources to manage it, Uberflip can be a massive help. It is so easy to present a large volume of assets to your customers and prospects, and help your salespeople find the info they need and want to send to their customers.

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