UKG experience
August 13, 2021

UKG experience

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro

We use UKG across our entire business and it serves as our HRIS system. All FTE employees have access and we have had a very good overall experience with the product. It has been easy to train managers as well as new hires to use the tool which makes my job easier :-)
  • Payroll
  • HRIS management
  • Onboarding
  • Onboarding (you always have to click the button twice)
  • Tax support
  • Positive impact overall
  • Cost/time savings
  • We still have multiple systems
We used ADP Previously but I was not an admin within that system, only a user. I much prefer UKG over ADP for ease, however I must admit it has been years since I have used ADP as a user.
For the most part it works well. When there are maintenance/system issues they usually send an email to let you know the status but not always a timeline of when they expect the issue to be fixed.
Everything is really great except for tax assistance, which takes a very long time.

Do you think UKG Pro delivers good value for the price?

Yes

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of UKG Pro go as expected?

Yes

Would you buy UKG Pro again?

Yes

Several times on a payroll day agents have helped me and I really have appreciated that
Depending on the company size and what they needed to use the platform for I would likely recommend it. There are some things that are better elsewhere (recruiting and onboarding even) but overall we are very happy with the system and will continue to use it for years to come.

UKG Pro Feature Ratings

Employee demographic data
8
Employment history
9
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
3
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
8
Pay calculation
8
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
10
Benefit plan administration
Not Rated
Direct deposit files
8
Salary revision and increment management
9
Approval workflow
7
Balance details
10
Annual carry-forward and encashment
6
View and generate pay and benefit information
10
Update personal information
7
View job history
7
View company policy documentation
7
Tracking of all physical assets
Not Rated
Report builder
7
Pre-built reports
8
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
8
Manager tracking tools
9
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated