UKG Pro Review
August 13, 2021

UKG Pro Review

Brandon Crist | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro

We are currently using UKG Pro for our payroll and just beginning to use the Employee Voice tool. Also, we build people data reporting to run for other programs within the company. So far, only the HR team uses the tool, but we are looking to explore other ways to use the tool.

Pros

  • Customer Service
  • [Integration]
  • Reporting

Cons

  • Employee Voice
  • Having a "more question" option
  • Having more graphs.
  • Ability to capture data
  • Reporting
  • User friendly
Very quick. Single sign-on has been effective
Very quick in response to issues and very friendly.

Do you think UKG Pro delivers good value for the price?

Yes

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of UKG Pro go as expected?

I wasn't involved with the implementation phase

Would you buy UKG Pro again?

Yes

I had a question about the employee voice system. I was not a registered user at the time, but the tech helped me anyway.
Very new process for the organization, but going well.

UKG Pro Feature Ratings

Employee demographic data
8
Employment history
7
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
Not Rated
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
Not Rated
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
8
Update personal information
8
View job history
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
Tracking of all physical assets
Not Rated
Report builder
8
Pre-built reports
8
Ability to combine HR data with external data
8
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Upgrading UKG Pro

  • All in one
  • Ease of use
  • Quality
  • One stop shop
  • Better survey question types
  • Pdf report to instant download

UKG Pro Training

It was easy to use. Self paced. Can add whatever modules you'd like
Self exploration and online

Using UKG Pro

100 - Payroll
4 - Reporting and system admin training
  • Payroll
  • Reporting
  • Survey
  • Surveys
  • Reporting

Evaluating UKG Pro and Competitors

  • Product Usability
One stop shop for employees

UKG Pro Implementation

Change management was minimal - None
  • Getting employees to use it

Configuring UKG Pro

Having business partners within the organization

UKG Pro Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Kept well informed
Immediate help available
Problems left unsolved
Escalation required
Need to explain problems multiple times
Slow Initial Response

Using UKG Pro

ProsCons
Like to use
Relatively simple
Well integrated
Requires technical support
Inconsistent
Cumbersome
Lots to learn
  • Reporting
  • Survey
  • Benefits

UKG Pro Reliability

Integrating UKG Pro

Relationship with UKG

Comments

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