Overall Satisfaction with UKG Pro
We are currently using UKG Pro for our payroll and just beginning to use the Employee Voice tool. Also, we build people data reporting to run for other programs within the company. So far, only the HR team uses the tool, but we are looking to explore other ways to use the tool.
- Customer Service
- [Integration]
- Reporting
- Employee Voice
- Having a "more question" option
- Having more graphs.
- Ability to capture data
- Reporting
- User friendly
PeopleSoft
Do you think UKG Pro delivers good value for the price?
Yes
Are you happy with UKG Pro's feature set?
Yes
Did UKG Pro live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of UKG Pro go as expected?
I wasn't involved with the implementation phase
Would you buy UKG Pro again?
Yes
I had a question about the employee voice system. I was not a registered user at the time, but the tech helped me anyway.
UKG Pro Feature Ratings
Upgrading UKG Pro
- All in one
- Ease of use
- Quality
- One stop shop
- Better survey question types
- Pdf report to instant download
UKG Pro Training
It was easy to use. Self paced. Can add whatever modules you'd like
- Online training
Using UKG Pro
100 - Payroll
4 - Reporting and system admin training
- Payroll
- Reporting
- Survey
- Surveys
- Reporting
- Learning lms
Evaluating UKG Pro and Competitors
- Product Usability
One stop shop for employees
UKG Pro Implementation
Change management was minimal - None
- Getting employees to use it
- Implemented in-house
Configuring UKG Pro
Having business partners within the organization
UKG Pro Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Kept well informed Immediate help available | Problems left unsolved Escalation required Need to explain problems multiple times Slow Initial Response |
We did not
Using UKG Pro
Pros | Cons |
---|---|
Like to use Relatively simple Well integrated | Requires technical support Inconsistent Cumbersome Lots to learn |
- Reporting
- Survey
- Benefits
- None
Yes, but I don't use it
UKG Pro Reliability
Integrating UKG Pro
- Payroll
- Benefits
- Survey
Unsure
- Timestamp
- Lms
None