UKG Pro: Bulletproof support, enhanced functionality, and endless potential
August 13, 2021

UKG Pro: Bulletproof support, enhanced functionality, and endless potential

Jeremy Johnson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with UKG Pro

UKG Pro is being used by the organization to manage our people, their information, and their timekeeping. It houses all of this information and addresses reporting, analytics, and our organization as a whole. We are able to quickly and easily pull information from specific employees and groups of employees in a way that supports our executives in the best way.
  • UKG Pro has a fantastic support team that wants you to get the most out of the product in terms of functionality
  • The UKG Community is a valuable resource that is very reliable for trainings and troubleshooting
  • UKG Pro is filled with endless possibilities for custom settings and builds specific to your needs as a company
  • The merger has created some difficulties transferring information from the employee database to timekeeping and vice versa
  • Answers to troubleshooting questions can be hard to filter through and find which one is relevant to you
  • I'd like to see more support and involvement from UKG for those who are new to the system and learning it
  • UKG Pro has enabled our payroll to run quicker and smoother than it ever has before
  • Having timekeeping and employee data stored in one area has increased efficiency and ease of access
Sometimes reporting can be slow, but not all the time. It's fairly reliable to complete in a reasonable amount of time
Support is quick to respond and helpful when you don't understand how to use or implement their response. They are great at following up and checking in as well as escalating cases when they are more urgent and need more attention.

Do you think UKG Pro delivers good value for the price?

Yes

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of UKG Pro go as expected?

Yes

Would you buy UKG Pro again?

Yes

We had a critical issue with a malfunctioned import that we needed to have resolved. Multiple support associates were involved and the case was escalated to high priority. We needed the issue correct within the next week, it only took them two days and they were phenomenal in ensuring we were taken care of and satisfied with the support that we were given
UKG Pro is great for companies with many employees to manage. The features and functionality have a great potential to improve how employee information is collected, stored, and analyzed. It may be overkill for small organizations.

UKG Pro Feature Ratings

Employee demographic data
10
Employment history
10
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
8
Pay calculation
10
Support for external payroll vendors
9
Off-cycle/On-Demand payment
10
Benefit plan administration
7
Direct deposit files
10
Salary revision and increment management
9
Approval workflow
7
Balance details
6
Annual carry-forward and encashment
9
View and generate pay and benefit information
10
Update personal information
8
View job history
9
View company policy documentation
6
Employee recognition
6
Tracking of all physical assets
Not Rated
Report builder
8
Pre-built reports
7
Ability to combine HR data with external data
7
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated