Item: UKG Pro
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We are using UKG Pro across the organization, as we implemented all modules except for the recruit portion of the Recruit/Onboard piece. It allows our team members a one-stop place to go for all their HR, employee self-service, learning, etc. needs. We replaced 17 disjointed, outdated systems with UKG Pro!

Pros and Cons

employee self-service is modern, intuitive and robust
NLP (Xander) functionality in the survey tools is phenomenal
highly configurable, and HR is able to maintain without IT support
workforce continuity has ben immensely helpful during the pandemic and wildfires
the training is top notch! and Free! it really is a game changer

the performance module is a little clunky in parts, though still really robust
the benefits module (not Prime) is limited in comparison to other modules
managing the org structures in Dimensions poses some challenges - automation would be fantastic
cannot push internal candidates through Onboarding to Core, and this would be a massive improvement

Return on Investment

we replaced 17 disparate systems with one UKG Pro/UKG Dimensions!
HR is able to own system management effectively, saving a great deal on IT consulting costs our previous systems necessitated
it used to take almost 24 hours to run payroll, and now it's drastically reduced

Alternatives Considered

UKG Pro offered the greatest amount of functionality as well as the lowest need for massive amounts of IT support, and all at an economical price point

Performance

We've had a great experience, with only occasional outages and periods of slow/no access. Post-live support is not always as speedy or a knowledgeable as the implementation team.

Support Rating

The implementation team was phenomenal, but we don't always have the same level of knowledge with the post-live support. For example, we are 10 months live and still struggling to get the history loaded. Rapid response Team is always very effective and skilled though!

Key Insights

Do you think UKG Pro delivers good value for the price?

Yes

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

Yes

Did implementation of UKG Pro go as expected?

Yes

Would you buy UKG Pro again?

Yes

Exceptional Examples of UKG Pro Support

the implementation team (Breanne Gomez and Joanne Park in particular) were absolutely amazing on the core side, and Jeff Nagengast and Springs Wade have been outstanding on the Dimensions side. Fred Davis was our primary sales contact, and he remained supportive after the purchase was complete. I'm grateful for all of them!

Likelihood to Recommend

I imagine UKG Pro is suitable for organizations of all sizes. I think it is also flexible enough that HR departments with low technical skills internally could pull in IT support to configure, though what's great is that you don't have to be a coder/developer to manage the system effectively. This is game-changing for us as well. For companies who want to do everything on paper and where team members aren't issued phones/laptops, maybe it's not a great fit, though it's hard to imagine that organization functioning well in general.

UKG Pro helps us be better People People

Overall Satisfaction with UKG Pro