UKG Pro helps us be better People People
August 13, 2021

UKG Pro helps us be better People People

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro

We are using UKG Pro across the organization, as we implemented all modules except for the recruit portion of the Recruit/Onboard piece. It allows our team members a one-stop place to go for all their HR, employee self-service, learning, etc. needs. We replaced 17 disjointed, outdated systems with UKG Pro!

Pros

  • employee self-service is modern, intuitive and robust
  • NLP (Xander) functionality in the survey tools is phenomenal
  • highly configurable, and HR is able to maintain without IT support
  • workforce continuity has ben immensely helpful during the pandemic and wildfires
  • the training is top notch! and Free! it really is a game changer

Cons

  • the performance module is a little clunky in parts, though still really robust
  • the benefits module (not Prime) is limited in comparison to other modules
  • managing the org structures in Dimensions poses some challenges - automation would be fantastic
  • cannot push internal candidates through Onboarding to Core, and this would be a massive improvement
  • we replaced 17 disparate systems with one UKG Pro/UKG Dimensions!
  • HR is able to own system management effectively, saving a great deal on IT consulting costs our previous systems necessitated
  • it used to take almost 24 hours to run payroll, and now it's drastically reduced
UKG Pro offered the greatest amount of functionality as well as the lowest need for massive amounts of IT support, and all at an economical price point
We've had a great experience, with only occasional outages and periods of slow/no access. Post-live support is not always as speedy or a knowledgeable as the implementation team.
The implementation team was phenomenal, but we don't always have the same level of knowledge with the post-live support. For example, we are 10 months live and still struggling to get the history loaded. Rapid response Team is always very effective and skilled though!

Do you think UKG Pro delivers good value for the price?

Yes

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

Yes

Did implementation of UKG Pro go as expected?

Yes

Would you buy UKG Pro again?

Yes

the implementation team (Breanne Gomez and Joanne Park in particular) were absolutely amazing on the core side, and Jeff Nagengast and Springs Wade have been outstanding on the Dimensions side. Fred Davis was our primary sales contact, and he remained supportive after the purchase was complete. I'm grateful for all of them!
I imagine UKG Pro is suitable for organizations of all sizes. I think it is also flexible enough that HR departments with low technical skills internally could pull in IT support to configure, though what's great is that you don't have to be a coder/developer to manage the system effectively. This is game-changing for us as well. For companies who want to do everything on paper and where team members aren't issued phones/laptops, maybe it's not a great fit, though it's hard to imagine that organization functioning well in general.

UKG Pro Feature Ratings

9.4
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
6
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
7.8
Pay calculation
7
Off-cycle/On-Demand payment
7
Benefit plan administration
5
Direct deposit files
10
Salary revision and increment management
10
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
9.8
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
9
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
9.0
Report builder
9
Pre-built reports
9
Integration with other HR capabilities ()
Not Rated
9.0
Performance plans
7
Performance improvement plans
Not Rated
Review status tracking
10
Review reminders
10
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
9.0
New hire portal
8
Manager tracking tools
10
9.0
Corporate goal setting
Not Rated
Individual goal setting
8
Line-of sight-visibility
10
Performance tracking
9
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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