UKG value not ideal

For being one of the most expensive options out there, the functionality just isn't great. The platform didn't flow and most processes were not seamless and required a lot of steps to make sure everything was working properly. Support was very lacking in all facets. Communication was not there and after attending a conference for them we seemed to get the feeling that small companies got their bare, no-frills product while bigger companies seemed to get a more customized solution with better support and functionality. This is understandable to some degree but the product we were given was VERY different than what was shown to us. And it was still at a pretty steep price. It was almost as if once they get you as a client there is no incentive for them to keep you because you are locked into a contract. Plus for our association with a big flux in part-time and seasonal staff, the pricing just didn't work for us

I would NOT recommend UKG for smaller companies. It is expensive and you will need a Full-Time Admin for the system just to keep on top of things. Processes are not easy and often there are a lot of extra click arounds or data that needs to be entered multiple times in multiple places for things to work. Meaning if you don't get all the steps in, you will have Payroll, GL, or Employee Data issues. We encountered a lot of issues, here is a snapshot-
- Errors on all our W-2s our first year due to an error from UKG when we implemented.
-Several missed/delayed check deliveries where checks were missing or not sent and we were not even alerted by the company. Had to call and "find" our checks, support gave us the run around while trying to cover for their errors.
-Errors in billing, overcharged for services not received.
- Support Issues regarding functionality were often not handled well. Support staff didn't seem to understand the different sides or modules so if Support in one area fixed something they didn't understand how that affected the other side of things.
-Since the 2 sides were separate databases staff could clock in for any job they wanted and the pay defaulted to their primary job. No Payroll Warnings were given to prevent simple/common issues.