UKG Pro - A Great Product for Large Organizations
June 22, 2022

UKG Pro - A Great Product for Large Organizations

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro

We used UKG Pro for multiple aspects of our business. Our contract consisted of payroll, benefits administration, ACA tracking, time and attendance, reporting (including custom), and HRIS. Our goal with this product was to have an all-in-one solution that allowed for the easy transfer of information. From the time an employee became active until after they left the organization. We wanted all information to flow into various aspects of the system to make our processes more efficient and timely. During my tenure, we expanded our relationship with the product to include a transition from paper personnel files to electronic personnel files. As I was leaving that organization, we also partnered with UKG Pro to upgrade our time and attendance program within their platform offerings. This was key for us as we used various reporting in the time and attendance module to drive our staffing forecasts.

Pros

  • The flow of information works when it's implemented properly.
  • The payroll admin side was easy to use from start to finish.
  • The HRIS and the Employee Documents partnership provided a seamless space for storing documents by employees.

Cons

  • The benefits admin package was clunky and hard to pull reports from causing our benefits team to have more manual work than should have been necessary.
  • The time and attendance package we had originally was difficult when it came to reporting because of the security access levels associated with it during set-up.
  • Extreme time saver for personnel file management and personnel file audits when we went from paper to electronic within UKG. Our Regional Directors no longer had to travel on location to complete file audits.
  • Staffing planning was difficult because of the lack of data we were able to capture via the time and attendance platform.
  • We were easily able to run multiple payroll cycles at any given time and with minimal additional costs.
I didn't select UKG Pro at this company. That decision was made prior to my joining. However, I have had the opportunity to evaluate UKG Pro next to ADP Workforce Now, and I opted to go with ADP Workforce Now. The reasons for that decision boiled down to the level of control we could maintain within the product, and ADP's level of customer service was better based on previous interactions I had with them. ADP's reporting functions and "Field Grabber" was selling point for me, and ADP costs were lower when averaged out by employee/month.

Do you think UKG Pro delivers good value for the price?

Yes

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of UKG Pro go as expected?

I wasn't involved with the implementation phase

Would you buy UKG Pro again?

Yes

The only reason I am not scoring higher is because of the sheer amount of manual work that had to be done by our benefits admin team as a result of what the UKG Pro product could not do. There were nuances to the product that required us to keep manual spreadsheets and follow up on audits that other benefits admin technology could account for. I think UKG Pro overall is a good product, and I would purchase it again, but only with the highest level of benefits admin software offered or maybe a different benefits admin tech added on.
We centralized our personnel file records into electronic format and stored them within UKG Pro. This allowed us to have access to personnel file compliance audit reports at our fingertips and follow up on outstanding items quicker. Being in healthcare, there is no tolerance for non-compliance, and this was a key area of focus for our business. We improved compliance rates by 25% in the first quarter of going live, and we reduced time-to-compliance during follow-up by 13 days because the system allowed for us to manage uploads and emails directly from the system to the employee and vice versus.
Like any good technology, the implementation team and set-up from the beginning are imperative to get right the first time. It would have been helpful for them to provide a roadmap of the implementation of some of our new offerings so that we truly understood all of the downstream implications of the decisions we were making at the time of implementation. There are a lot of solutions that UKG Pro can help a business with as it scales which is great. However, understanding the big picture of the different offerings before deciding which to prioritize would be helpful. We also found that the solution kept getting more expensive over time with greater increases than we expected, and the service level diminished the longer our contract went on.

UKG Pro Feature Ratings

Employee demographic data
10
Employment history
8
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
Not Rated
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
8
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
10
Benefit plan administration
6
Direct deposit files
10
Salary revision and increment management
10
Approval workflow
7
Balance details
6
Annual carry-forward and encashment
9
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
Not Rated
Employee recognition
Not Rated
Tracking of all physical assets
Not Rated
Report builder
7
Pre-built reports
8
Ability to combine HR data with external data
4
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
Not Rated
Manager tracking tools
8
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Comments

  • Alexandra Fischer | TrustRadius Reviewer
    Thank you so much for taking the time to leave us a review and share your feedback. We are happy to hear that we helped your organization centralize its files and improve compliance rates! We appreciate all of your insights!

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