Item: UKG Pro
Rating: 8
Author: Jeffrey Naftal

Use Cases and Deployment Scope

UKG Pro is our HRMS, and we use it for recruiting, onboarding, payroll, administration, time, leave, and benefits. We will be adding position authorization in the future and also use their Business Intelligence solution through IBM Cognos. HR handles all of the back-end administration of the system, as well as training employees on the system.

Pros and Cons

The applicant tracking system for UKG is very robust and easy to use.
The onboarding system for UKG is very easy to use, ties between the ATS and core systems, and works closely with E-Verify.
The time and time off modules are very user friendly and easy for staff to learn.

Reporting is very difficult using Cognos. A more robust, easier-to-use system would help.
Their benefits selection process is complicated to set up properly.
Tax reporting has improved but could still be better.

Return on Investment

They have streamlined our recruitment process.
They have streamlined our payroll process.
They have reduced errors in onboarding new hires.

Alternatives Considered

Paycom

Key Insights

Do you think UKG Pro delivers good value for the price?

Yes

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of UKG Pro go as expected?

I wasn't involved with the implementation phase

Would you buy UKG Pro again?

Yes

Usability

I think, in general, UKG Pro is very user-friendly. They offer a lot of useful options, including a very robust app for both iPhone and Android. Most employees have no problem accessing their time entry, their leave requests, and their payment information. And the administration of most parts of the system is very straightforward.

Centralization

All of our HR functions are centralized. We do not have a decentralized HR function, so we manage all aspects of the system. What UKG Pro allowed us to do was to maintain our preferred method of operation while improving our functionality and service levels for our staff. This is the benefit that we got from implementing UKG Pro.

Other Software Used

Saba Cloud, LinkedIn Learning (Lynda.com), Adobe Acrobat DC

Likelihood to Recommend

I think that UKG Pro is well suited to organizations that are looking for a comprehensive HR solution. They would also be good for organizations looking for stand-alone applicant tracking systems or a stand-alone payroll system. On the other hand, an organization that did not have someone with analytics skills to utilize Cognos might find their reporting system to be inadequate.

UKG Pro Provides Seamless HR.

Overall Satisfaction with UKG Pro