The UKG way
July 06, 2025

The UKG way

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro

In our organization, We utilize UKG Pro for most functions including ATS, recruitment, benefits, and more. It has been helpful to address the data analysis and creating a more impactful result driven data set for executive leadership.

Pros

  • Data export
  • Benefits admin

Cons

  • Customer service
  • Case system for issues
  • Taxes
  • Engagements increase
  • Benefit admin
Mainly benefit administration and recruitment and ATS
The system is very user friendly
UKG Pro seems to be a bit behind comparatively.

Do you think UKG Pro delivers good value for the price?

Yes

Are you happy with UKG Pro's feature set?

No

Did UKG Pro live up to sales and marketing promises?

Yes

Did implementation of UKG Pro go as expected?

No

Would you buy UKG Pro again?

No

Overall UKG is a good product, it has some areas where the system can be built better which would aid to the overall usefulness of the system.

UKG Pro Feature Ratings

6.3
Employee demographic data
7
Employment history
7
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
2
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
7
7.3
Pay calculation
7
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
8
Direct deposit files
7
Salary revision and increment management
7
6.0
Approval workflow
5
Balance details
Not Rated
Annual carry-forward and encashment
7
7.0
View and generate pay and benefit information
7
Update personal information
7
View job history
7
View company policy documentation
7
Employee recognition
7
Not Rated
Tracking of all physical assets
Not Rated
5.7
Report builder
7
Pre-built reports
7
Ability to combine HR data with external data
3
Integration with other HR capabilities ()
Not Rated
7.0
Performance plans
7
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
7
Multiple review frequency
7
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
7.0
Job Requisition Management
7
Company Website Posting
7
Publish to Social Media
7
Job Search Site Posting
7
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
7
Notifications and Alerts
7

Comments

  • Alexandra Fischer | TrustRadius Reviewer
    Alexandra Fischer
    (Vendor Representative) commented 6 months ago
    Thank you so much for your feedback. If you have any other thoughts youd like to share please reach out to us at feedbackukg.com.

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