So far so good
July 02, 2025

So far so good

Leah Neifert | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro

We use UKG for everything from onboarding to termination including payroll, benefits coordination (with Navigator), LMS, Document Manager and more. We JUST finished our implementation and so I can't give a likelihood of 10 rating because I haven't really used the system long enough to know it well yet. We were unhappy with our previous payroll provider AND looking for solution that would also integrate more of an HRIS functionality and UKG Pro offered just about everything we were looking for.

Pros

  • User friendly
  • System Integration
  • Functionality

Cons

  • The system crashes more often than we expected
  • It's not always intuitive on the Administrator side
  • We'd love to have a dedicated rep that is more available to solve problems without creating a case
  • We have an LMS for the first time!
  • Our people are better able to serve their own needs
  • We feel like we're getting what we paid for
Payroll, LMS, Reviews, etc
My team is much happier using UKG than they were our previous provider
Appealing
Data and usability

Do you think UKG Pro delivers good value for the price?

Yes

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

Yes

Did implementation of UKG Pro go as expected?

Yes

Would you buy UKG Pro again?

Yes

UKG Pro is well suited for companies that have multiple sites and a decent amount of employees. I don't believe it would be worth it for a smaller company investment-wise.

UKG Pro Feature Ratings

7.7
Employee demographic data
9
Employment history
7
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
6
Organizational charting
8
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
8
7.3
Pay calculation
8
Support for external payroll vendors
6
Off-cycle/On-Demand payment
7
Benefit plan administration
7
Direct deposit files
8
Salary revision and increment management
8
7.3
Approval workflow
8
Balance details
8
Annual carry-forward and encashment
6
8.5
View and generate pay and benefit information
9
Update personal information
9
View job history
6
View company policy documentation
10
Asset Management ()
Not Rated
7.0
Report builder
7
Pre-built reports
7
Ability to combine HR data with external data
7
Integration with other HR capabilities ()
Not Rated
8.0
Performance plans
8
Performance improvement plans
8
Review status tracking
8
Review reminders
8
Multiple review frequency
8
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
8.0
New hire portal
9
Manager tracking tools
7
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
8.0
Job Requisition Management
8
Company Website Posting
8
Publish to Social Media
8
Job Search Site Posting
8
Duplicate Candidate Prevention
8
Applicant Tracking
8
Notifications and Alerts
8

Comments

  • Alexandra Fischer | TrustRadius Reviewer
    Alexandra Fischer
    (Vendor Representative) commented 7 months ago
    Thank you so much for taking the time to share these insights with our team We appreciate it

More Reviews of UKG Pro

  1. Home
  2. HR Management Software
  3. UKG Pro Reviews
  4. User Review of UKG Pro