Great product for complex payroll
February 19, 2021
Great product for complex payroll
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)
It is used across the whole organization. It allows us to appropriately allocate costs between departments and addresses employee record keeping issues. It also integrates with our benefits service providers.
- It allows for allocation of employee costs between departments accurately - not just the salary, but the fully loaded cost of the employee. This was something our prior provider lacked an ability to do.
- Handles payroll tax compliance fully.
- It is easy to get support questions/tickets answered timely. There is no run around and waiting for one specific person to handle something, if a person you were working with a case on is out sick, another person steps in to continue working on your ticket. I appreciate this team approach.
- Ease of us on the BI reporting function. It's very confusing to figure out. It does provide great information, it's just a struggle to customize it. But I love that it's there. There is training available but it's very time consuming and I wish it was more intuitive to use.
- The biggest thing I wish UltiPro had which it doesn't is a direct GL connection to QuickBooks Online.
- Greatly saves us time on each payroll cycle with not having to manually do allocations between departments.
- Helps to have employee info all in one place rather than spread out all over.
- It is more expensive - but worth it!
It is much more customizable to your particular situation, this wasn't something we found available in other payroll providers. Having HR on the same platform was another deciding factor.
The onboarding process I thought was exceptional. It's a lot of information to digest and go through and the training system is well thought out.