UKG is a Strong HRIS
February 19, 2021
UKG is a Strong HRIS
Score 9 out of 10
Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)
We are using [UKG Pro (formerly Ultimate Software UltiPro)] enterprise wide as an HRIS. We use it for payroll, performance management, and core files. Overall, great way to get all HR functions under one roof for ease of use and improved efficiencies.
- ATS - great way to track open positions and candidates for a mid-size company.
- Payroll - UKG [Pro] does a great job keeping up with local, state, and federal changes.
- PTO Tracking - provides a very good accountability structure.
- Performance Mgt - promotes more frequent touch points between MGR and EE.
- Time Clock - accurate and efficient.
- Improve the capability of seeing / sorting candidates in the ATS.
- Add more preferred vendors for LMS content.
- Make the bridging process easier for adding benefit providers into the system.
- Improved efficiencies in HR processes.
- One stop visibility on multiple HR functions.
- Improved EE Experience
You definitely need to put some time in to learning the system --- not overly intuitive. That said, the functionality is good and it is a solid platform. The data security and customer service aspects are strong selling points.
Our current customer support rep is VERY good - she is responsive and comes back with answers instead of deflecting to someone else. Overall, I'd give high marks in this category.
Payroll issue that was quickly resolved allowing us to get the payroll out on time.
UKG Pro Feature Ratings
UKG Pro (formerly Ultimate Software UltiPro) Training
I would recommend getting a trained person that is familiar with the product in order to speed up implementation and use of all the functionality.
It takes time to get in the system and really figure it out. I feel like having a resource on-site would be helpful.
Evaluating UKG Pro (formerly Ultimate Software UltiPro) and Competitors
- Product Features
- Product Usability
- Product Reputation
We wanted to make sure it would grow with us and provide a 1 stop functionality for all things HR. A strong client list and reputation backed up by customer testimonials was important.