UKG is a Strong HRIS
February 19, 2021

UKG is a Strong HRIS

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)

We are using [UKG Pro (formerly Ultimate Software UltiPro)] enterprise wide as an HRIS. We use it for payroll, performance management, and core files. Overall, great way to get all HR functions under one roof for ease of use and improved efficiencies.

Pros

  • ATS - great way to track open positions and candidates for a mid-size company.
  • Payroll - UKG [Pro] does a great job keeping up with local, state, and federal changes.
  • PTO Tracking - provides a very good accountability structure.
  • Performance Mgt - promotes more frequent touch points between MGR and EE.
  • Time Clock - accurate and efficient.

Cons

  • Improve the capability of seeing / sorting candidates in the ATS.
  • Add more preferred vendors for LMS content.
  • Make the bridging process easier for adding benefit providers into the system.
  • Improved efficiencies in HR processes.
  • One stop visibility on multiple HR functions.
  • Improved EE Experience
[UKG Pro (formerly Ultimate Software UltiPro)] is a strong player for mid-size companies. UKG [Pro] has a great data security record and responsive customer service.
You definitely need to put some time in to learning the system --- not overly intuitive. That said, the functionality is good and it is a solid platform. The data security and customer service aspects are strong selling points.
Our current customer support rep is VERY good - she is responsive and comes back with answers instead of deflecting to someone else. Overall, I'd give high marks in this category.
Payroll issue that was quickly resolved allowing us to get the payroll out on time.
[UKG Pro (formerly Ultimate Software UltiPro)] has great scalability for growing companies. The package allows HR functions to be integrated which allows for better efficiencies and an improved employee experience.

UKG Pro Feature Ratings

7.9
Employee demographic data
8
Employment history
9
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
9
Organization and location management
6
Compliance data (COBRA, OSHA, etc.)
8
7.4
Pay calculation
7
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
7
Benefit plan administration
7
Direct deposit files
8
Salary revision and increment management
8
7.7
Approval workflow
8
Balance details
7
Annual carry-forward and encashment
8
9.0
View and generate pay and benefit information
9
Update personal information
9
View job history
9
View company policy documentation
Not Rated
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
4.7
Report builder
5
Pre-built reports
5
Ability to combine HR data with external data
4
Integration with other HR capabilities ()
Not Rated
7.3
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
7
Review reminders
8
Multiple review frequency
7
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
8.0
New hire portal
8
Manager tracking tools
8
7.7
Corporate goal setting
Not Rated
Individual goal setting
7
Line-of sight-visibility
8
Performance tracking
8
8.3
Job Requisition Management
8
Company Website Posting
9
Publish to Social Media
9
Job Search Site Posting
9
Duplicate Candidate Prevention
8
Applicant Tracking
7
Notifications and Alerts
8

UKG Pro (formerly Ultimate Software UltiPro) Training

I would recommend getting a trained person that is familiar with the product in order to speed up implementation and use of all the functionality.
  • Online training
It takes time to get in the system and really figure it out. I feel like having a resource on-site would be helpful.

Evaluating UKG Pro (formerly Ultimate Software UltiPro) and Competitors

  • Product Features
  • Product Usability
  • Product Reputation
We wanted to make sure it would grow with us and provide a 1 stop functionality for all things HR. A strong client list and reputation backed up by customer testimonials was important.
No changes - I think our evaluation was spot on.

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