HRIS SPECIALIST EXPERT
April 20, 2021
HRIS SPECIALIST EXPERT
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)
UKG Pro is our main HRIS and payroll processing system. We also use it for onboarding and talent acquisition. Our usage allows us to work towards streamlining our processes and allowing our team to focus on our employees. UKG Pro allows us to focus on only what we need to in a simple and fast experience.
- We Love the mobile App and the fact that our staff can clock in from anywhere in the building putting them closer to their job.
- I have to say once you get the right person or started with the right group the customer service is excellent I have only had 2 issues where people weren't helpful.
- One of the best and worst things about UKG Pro is it is focused to large companies - as a relatively small company some of the items they offer are just not relevant and their sales staff try to convince you differently.
UKG feels more like it thinks the way HR thinks - that is the best feature of it. Other HR systems are designed by people who know data, not by people who know people. UKG does that; they know how to think like an HR professional.
When having issues with a mobile app clock in question. I received a video demonstration with instructions as to why the system did what it did. Then it went even further to explain it so that my managers and staff could also understand. It blew my socks off.