UKG, a positive experience
April 20, 2021

UKG, a positive experience

Janet Engels | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)

It is used by Payroll and Human Resources. We use it to manage our employees' data and to pay employees.
We also use it for reporting and data analytics and for Recruiting and Onboarding.
Our employees use the Online and Mobile app to review their information and to manage their paid time off.

Pros

  • Their system is very user friendly.
  • They have good support and are responsive with informed assistance.
  • Adaptable- we have been able to use the system to overcome issues within the company.

Cons

  • Tax filing service is not the best, they are not as responsive and as informed as we would expect.
  • Customization can be very expensive.
  • Mobile app could be more developed and offer more features.
  • Employee Self-Service was a big step up for communication between company and employee, previously limited and UKG gave a tool to improve this.
  • Paid Time Off was handled manually and UKG provides a tool to manage and track the PTO. Employees really appreciated the access and information available.
  • Management was impressed with the level of detail we could provide on our reporting and thus have a basis for better decision making.
Company tried moving to Paylocity prior to UKG, but it did not have the ability to handle the data and organizational set up of the company.
UKG was able to offer a better system for our needs and the support they provided allowed us to develop new processes to increase our usage of the system to help the company work better and more efficiently.
For the most part it works efficiently and as expected. Sometimes you need to be sure you are working in correct browser for tool you are using.
If there are known performance issues, they notify you which is helpful.
Support is one of the best things about UKG.
Sometimes you have to wait for a response, but usually when they do contact you it is someone who is knowledgeable and able to help with your issue.
The only area where support is sometime lacking is with tax filing, which is a bit of a weakness.
Setting up and managing the PTO in UKG was a major development for the company and we had a support rep who stayed with us to ensure that we were able to overcome our company issues to make it work.
We had a lot of variables to deal with from the company's multiple policies and it required some inventive use of the Earnings and Expressions to get the policies to work correctly. I was impressed that they continued to look for solutions even when it seemed impossible.
The employees and managers were very happy with the results when we were able to implement the online PTO management and requests, as we were using paper requests and had no company wide PTO data base.
UKG is a great product and compares favorably against other software I have worked with in the past. Especially in the mid range sized companies it is a great option - it has some flexibility, but is a great stand alone system.
Maybe for very large companies it would not offer everything they require, but the customer service for the mid range makes it an excellent choice

UKG Pro Feature Ratings

Employee demographic data
9
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
9
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
8
Pay calculation
9
Support for external payroll vendors
9
Off-cycle/On-Demand payment
9
Benefit plan administration
Not Rated
Direct deposit files
9
Salary revision and increment management
Not Rated
Approval workflow
8
Balance details
8
Annual carry-forward and encashment
8
View and generate pay and benefit information
9
Update personal information
9
View job history
8
View company policy documentation
9
Employee recognition
Not Rated
Tracking of all physical assets
Not Rated
Report builder
7
Pre-built reports
7
Ability to combine HR data with external data
6
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
7
Manager tracking tools
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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