This is a good system for smaller companies

We believed that we would be able to track work orders and project hours as part of our timekeeping, but that is proving not to be the case. Our implementation consultant didn't even know about that functionality, even though it was demonstrated and presented before and during our selection process.

I am in a benefits and insurance position with my organization and I was able to roll out ESS and OE to our employees. I am able to manually enter benefits for employee groups as needed. There have been issues with updates in UKG that get rolled out and it changes the way we can enter benefits. For example, we can not list an open ended benefits date, which makes it hard for us to have a passive Open Enrollment in future years.

The My Learning section in the system is helpful when implementing the system, and the community is helpful in hearing how others have found workarounds for functionality that the system doesn't provide. It also gives some sense of assurance that even though something is not working in the system, others have also experienced your frustrations and there is not a workaround. Basically it's nice to know "It's not me, it's the system."

Employees could not use our old HRIS for employee self-service, and most functionality was completed on paper forms and keyed into it. This system is a step in the right direction, but it's evident pretty quickly that there are a lot of enhancements that need to take place to make the system more intuitive and user friendly for both administrators and employees (e.g., open enrollment processes, adding dependents and beneficiaries, etc.).