UltiPro - 1 year later
Updated June 20, 2015

UltiPro - 1 year later

Joanne Hirt | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Software Version


Modules Used

  • Recruitment
  • Onboarding

Overall Satisfaction with UltiPro

Limited use across the organization. We currently allow employees to update their personal information, previous career information and education. Employee self service is the extent of the interaction at this time with limited manager/executive interaction in the recruitment module.
  • Great use of social media to connect users with one another.
  • Passionate about their software.
  • Wants to learn from their customers, both the good and the bad.
  • More ability for Workplace customers to do some of the things we have to push off to our CRM to handle for us. Such as fixing a history record.
  • Lighter case load for our CRM so we can actually contact her in real time when needed. And, assign our cases to staff that are in the same time zone we are in. Nothing is more frustrating than to get a return call several hours after close of day. We tend to play phone tag and then email exchange which can be cumbersome.
  • During implementation of the product and in some cases when creating a new vendor feed, it would be very helpful to talk directly to the individual who will do the data uploads or create the interface. We have found that decisions are made about what we want based on how other companies have done it. That has caused frustration for the client.
I like the innovation and passion of the company. As with all software, there are pros and cons. Some of the technology is great, some is not so much. However, UltiPro does make constant innovations to their products and want client input.

Using UltiPro

I am not the decision maker on whether we stay with UltiPro or not. I like the product and believe it can deliver on our companies needs for most metrics we need to measure.

UltiPro Support

Most of the time they are spot on = I only get odd responses or unhelpful responses rarely. Usually when I reply with a clarification it is then quickly resolved.