Item: UKG Pro
Rating: 9
Author: Matt Franco

Overall Satisfaction with UltiPro

Use Cases and Deployment Scope

We are using UltiPro for HR and payroll functions across the organization. We have been able to provide self-service functionality to employees, develop workflows for property provisioning, and leverage the performance management module to improve employee engagement.

Pros and Cons

Pros

Payroll is very flexible and meets the needs of varied payroll processes.
Self-service for employees and managers

Cons

Integrating more back-office fields into the web. For example, we've requested that "Exams" be under the Health and Wellness tab so that employees have access to important information with our Wellness Program. In addition, this would allow for additional administrators to have access and update these fields.
I wish there were better ways to query workflows so that we could identify the specific owner of a workflow in process.
We have not been able to leverage open benefits enrollment due to lack of workflows for benefits that are contingent upon underwriting or other factors.

Likelihood to Recommend

I don't have any feedback for this question at this time. If I do, I will provide it. We were very impressed with the Ultimate Software representatives during the selection process and felt they were very honest about the capabilities of the software, even pointing out where the software had limitations.

UKG Pro Feature Ratings

Using UltiPro

Support Headcount Required

Evaluating UltiPro and Competitors

Alternatives Considered

UltiPro much easier to configure and use than PeopleSoft. In addition, we found healthy savings. This was our first software vendor where we used SAAS and have been very pleased.

Configuring UltiPro

Product Configurability

UltiPro Reliability

Reliability and Availability

Relationship with Ultimate Software

Post-Sale Experience

We've been very pleased with our Service Rep, Emily Hiler. She has gone above and beyond to help us work through an issue where we need to have fields in the back office made available on the web as it relates to the Wellness/Exams folder with tracking of annual physicals for our wellness program. We continue to work on this because making this field available because this request is considered a custom and would cost over $7,000 to make available. This is frustrating to us, as we believe fields available in the back office should be available on the web without any additional cost. She continues to advocate on our behalf. I would give Emily a 10+ and Ultipro a 6 due to this issue. This is the first time we've really felt frustrated by Ultipro's response to a concern. Thanks for listening!

Comments

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Verified User
commented 8 years ago
Hi Matt - thank you so much for providing us with feedback. Your feedback is so important to us, and allows us to continuously improve. I just wanted to let you know that I have sent your comments to our team so that we can continue to provide your organization with a positive experience. Let me know if I can assist you in any way. Have a great day. Thanks, Micole Kaye, Ultimate Software

UltiPro Rocks!