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UltiPro Rocks!
Updated September 16, 2016

UltiPro Rocks!

Matt Franco | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

We are using UltiPro for HR and payroll functions across the organization. We have been able to provide self-service functionality to employees, develop workflows for property provisioning, and leverage the performance management module to improve employee engagement.
  • Payroll is very flexible and meets the needs of varied payroll processes.
  • Self-service for employees and managers
  • Integrating more back-office fields into the web. For example, we've requested that "Exams" be under the Health and Wellness tab so that employees have access to important information with our Wellness Program. In addition, this would allow for additional administrators to have access and update these fields.
  • I wish there were better ways to query workflows so that we could identify the specific owner of a workflow in process.
  • We have not been able to leverage open benefits enrollment due to lack of workflows for benefits that are contingent upon underwriting or other factors.
I don't have any feedback for this question at this time. If I do, I will provide it. We were very impressed with the Ultimate Software representatives during the selection process and felt they were very honest about the capabilities of the software, even pointing out where the software had limitations.

UKG Pro Feature Ratings

8.5
Employee demographic data
9
Employment history
9
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
8
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
Not Rated
8.8
Pay calculation
9
Support for external payroll vendors
Not Rated
Benefit plan administration
7
Direct deposit files
10
Salary revision and increment management
9
Reimbursement management
9
9.5
Approval workflow
Not Rated
Balance details
10
Annual carry-forward and encashment
9
9.8
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
9
Employee recognition
10
Not Rated
Tracking of all physical assets
Not Rated
7.0
Report builder
7
Pre-built reports
7
Ability to combine HR data with external data
7
Integration with other HR capabilities ()
Not Rated
7.5
Performance plans
8
Performance improvement plans
Not Rated
Review status tracking
7
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using UltiPro

Evaluating UltiPro and Competitors

UltiPro much easier to configure and use than PeopleSoft. In addition, we found healthy savings. This was our first software vendor where we used SAAS and have been very pleased.

Configuring UltiPro

UltiPro Reliability

Relationship with Ultimate Software

We've been very pleased with our Service Rep, Emily Hiler. She has gone above and beyond to help us work through an issue where we need to have fields in the back office made available on the web as it relates to the Wellness/Exams folder with tracking of annual physicals for our wellness program. We continue to work on this because making this field available because this request is considered a custom and would cost over $7,000 to make available. This is frustrating to us, as we believe fields available in the back office should be available on the web without any additional cost. She continues to advocate on our behalf. I would give Emily a 10+ and Ultipro a 6 due to this issue. This is the first time we've really felt frustrated by Ultipro's response to a concern. Thanks for listening!