UltiPro: A valued Partner in our HR/Payroll System and Process offerings to our Managers, Employees and Organizaiton
Updated September 16, 2016

UltiPro: A valued Partner in our HR/Payroll System and Process offerings to our Managers, Employees and Organizaiton

Chris Perkins BA, CIP, CHRL | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

UltiPro is our HRIS and Payroll enterprise solution for The Co-operators group of companies. This covers 9 legal entities. The software as a service product is used as our foundational system for Core Payroll, HRIS, Performance, Succession, BI Reporting and Time and Attendance. We have a roadmap to integrate Salary Planning, Recruitment and Onboarding in the next 3 years. UlitPro was initially selected to act as a single source data product that would improve our time and attendance tools from paper to system and to increase our ability to delivery on strategic HR tools in the talent management area.

Pros

  • Core Payroll - The processing engine of pay meets the needs of our payroll requirements with minimal customization. We were able to configure the system to handle our multiple legal entity pay outcomes.
  • Business Intelligence Reporting - With the attached Business Intelligence capabilities reporting can be done directly from the source data. There are many canned reports but having a skilled on staff report analyst allows us to create our own reports using the attached BI reporting tools.
  • Single Source Data - This ties to having all legal entities in one system and having core payroll and HRIS data in one spot. Several of our past inefficiencies have come from having multiple systems for each of payroll and HR and by legal entity. By consolidating data to one complete system, compliance, system upkeep, processing of pay cycles and data reporting processes have greatly improved. Single source data is more than reporting, it prevents the duplicate entry of data into multiple systems and allows for consolidated views of your enterprise data. Our introduction of Ultipro was coupled with the introduction of an Enterprise Shared Service Department to get the maximized use of the combined data
  • Excellent Account Support by the executive relationship manager and the customer success manager. After implementation we have felt very supported on all aspects of daily operations. The support teams are responsive, help identify which Ultipro resources are needed for support vs. service requests and new work. They take a holistic approach to meet your needs as a partner.

Cons

  • More Configuration on the Talent Modules. When you buy a SaaS solution you need to expect that your best outcome is to adopt the modules provided by the vendor. If you plan on making numerous changes to the functionality you run the risk of frustration. Having said that, the talent modules of salary planning, performance and succession are fairly restrictive. And when I say restrictive that means when you are trying to bend existing programs into UltiPro's format. I believe that UltiPro offers good out of box functionality and for anyone with no existing programs you can rely on UltiPro for good functionality. UltiPro has been increasing the ability to configure fields and add data elements in the Core but the Talent Modules are more locked down. The benefits of this are that you get updates on a regular basis and UltiPro does a good job of incorporating feedback using client forums to enhance the product two times a year.
  • More Consultative Approach on Time and Attendance Module. The Time and Attendance Module, UTA, is a very robust toolset. It offers lots of functionality. The support model for UTA is slightly different than for CORE Payroll. In CORE UltiPro resources train you to configure your own outcome. For UTA you rely on UltiPro resources. It is very important to have clear requirements and it would be ideal if UltiPro resource could spend a bit more time up front to capture and recommend best approaches for the implementation. More upfront knowledge on pay groups and calc groups to allow you to narrow your configuration to isolated groups that required different schedules etc. There is a large role of the purchaser to be prepared with requirements which can be a challenge if you don't have documented processes prior to any conversion
Overall I rate Ultipro high given they offer a wide range of HR and payroll solutions with a strong support and training module. I believe that single data source with an integrated reporting tool is foundational to any HR strategic system. UltiPro continues to grow its offerings with things like predictive analytics and you gain the benefit as a SaaS customer to get continuous upgrades based on the SaaS model.

UKG Pro Feature Ratings

7.7
Employee demographic data
9
Employment history
8
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
6
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
8
8.5
Pay calculation
9
Support for external payroll vendors
Not Rated
Benefit plan administration
8
Direct deposit files
9
Salary revision and increment management
8
7.7
Approval workflow
7
Balance details
8
Annual carry-forward and encashment
8
8.7
View and generate pay and benefit information
10
Update personal information
Not Rated
View job history
8
View company policy documentation
8
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
8.0
Report builder
9
Pre-built reports
7
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
7.0
Performance plans
7
Performance improvement plans
Not Rated
Review status tracking
8
Review reminders
7
Multiple review frequency
6
6.3
Create succession plans/pools
7
Candidate ranking
6
Candidate search
Not Rated
Candidate development
6
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

UltiPro Training

  • Online training
  • In-person training
  • Self-taught
Ultimate Live Instruction, webinars and community user groups all enhance the UltiPro experience. Some of the on line self taught sessions are very generic and can be American based vs. Canadian. The training provided during the implementation process is very hands on and a mix of onsite and virtual. UltiPro has a good handle on use of virtual meetings and support. The show up face to face when required. The in class training is excellent. You need to be prepared and plan your registration since the classes are free. The annual event in Las Vegas and the local Canadian User Group annual sessions are very helpful on specific topics and on providing a roadmap to their future direction.
In person training is very informative and well structured. The have a consistent training team who are very knowledgeable. Planning is required to ensure you get into the classes as they are free.There is a good back fill on lead lead on line as well as recorded sessions and training on numerous topics

UltiPro Support

The executive relationship manager and customer success manager continuously interact via mail, phone and personal visits. As a company we feel supported and UltiPro is NOT just an implement and go company. I feel as though the team at UltiPro wish for us to get maximum benefit of the system to deliver on our payroll and HRIS needs. The support team respond quickly and timely and genuinely care.

UltiPro Reliability

Our up time has been 100% in the 2 and half years as I recall. We have had between 5 to 10 situations where Ultimate proactively advised us that there were global system issues and provide us with updates status until the issue has been resolved. I do not recall any internal incidents from our employees about an inability to access the system of UltiPro

Relationship with Ultimate Software

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