Ultipro - We trust the team that developed and supports us.
Updated September 30, 2017

Ultipro - We trust the team that developed and supports us.

Lynne Ellis | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

UltiPro software is used for payroll and HR, and covers all of our domestic employees. We use an interface to another software for timekeeping, and to our ERP for general ledger downloads. It has provided structure across different departments and different payroll personnel, and eliminated most manual calculations or various listings we previously kept. It is easy to use, easy to train others. Set up for new departments, companies, and people is easy and can be set up to use wizards as a training tool. Our original cut over from a previous software was not complicated.

Pros

  • Ease of use - tree format is set up in a manner that is intuitive, and access is available to data in multiple ways.
  • Ease of set up - Payroll takes responsibility for setting up most new codes and departments, etc. Again, very easy to set up anything in the fields you need.

Cons

  • Report writing - payroll reports are generally set up well and can be used as canned reports. HR reports are not as easy to manipulate or set up, but are not a problem if someone is familiar with report writing software like Cognos or Access.
  • Would love to have a few more customizable fields, or at least fields where we could change the names of the field, but not lose them with upgrades or lose the integrity of the report writing.
  • We need a strategic presentation, with a hands-on demonstration, of where we are under-utilizing the programs we have - without it being a sales pitch to buy another module.
We used it for +900 employees in six different states - worked quite well. As we have down-sized, it scales with us. Just released some international capabilities, and we may decide to move forward with that in 2016. There are clients with +5000 or more who use it, and it still is appropriate for larger sizes.

UKG Pro Feature Ratings

9.5
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
8.0
Pay calculation
10
Support for external payroll vendors
Not Rated
Benefit plan administration
5
Direct deposit files
10
Salary revision and increment management
7
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
7.0
View and generate pay and benefit information
7
Update personal information
Not Rated
View job history
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
7.0
Report builder
7
Pre-built reports
7
Ability to combine HR data with external data
7
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

UltiPro Implementation

Weekly meetings are important - insist on that for the duration of the project. Ultipro was very supportive.

UltiPro Training

  • Online training
  • In-person training
  • Self-taught
Adequate, but doesn't give you the detailed training of what you could do for further enhancements. Sometimes, that is a training that is needed about a year after you begin using it, and you don't know that you need the training. Would like to see a technical advisor who VISITS our location and works with us to see what system improvements we can make.
Much more worthwhile to have a person there to review the actual things that matter to you. On-line training sometimes tries to be all things to all people, and shows us things we don't care about, or will never use.

UltiPro Support

They are not proactive in moving us towards more productivity. However, responses to problems, tax issues, reporting questions, are all answered promptly and accurately. Sometimes we hear from UltiPro only when they need a reference, or when billing time/contract time is up.

Integrating UltiPro

Would be easier if there were more "plug and play" options with popular vendors.

Relationship with Ultimate Software

Not always sure who was the best person to contact for specific questions. Little contact in recent years with management or sales.
Rarely hear from anyone associated with the sales side. Actually just received an email today.

Comments

  • Anonymous | TrustRadius Reviewer
    Verified User
    commented 9 years ago
    Hi Lynne, thank you for providing us with feedback. We are so happy to hear you enjoy our People First user experience. Have a great day. Thank you, Micole Kaye, Ultimate Software
  • Anonymous | TrustRadius Reviewer
    Verified User
    commented 7 years ago
    Hi Lynne, thank you for providing us with feedback. We're happy to hear you are enjoying your overall experience with us. I do see that you mentioned you would like some more "plug and play" integrations and just wanted to let you know that we just launched a new integration platform called UltiPro Connect, which does just that! I will share your comments with your Relationship Manager to let her know you are interested! I hope you have a great day!

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